Ingestro
Senior Customer Success Manager(m/w/x)
Full-timeWith HomeofficeSenior
Hamburg, Berlin
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FOForgent AI
Customer Success Lead(m/w/x)
Berlin
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Implementing AI agents for public sector tendering automation, driving fast time-to-first-submission at an AI agent builder. 5+ years B2B SaaS Customer Success or Implementation experience required. Meaningful early-stage equity.
Requirements
- 5+ years in Customer Success, Implementation, Solutions, or Customer Ops for B2B SaaS (mid-market/enterprise)
- Strong track record in onboarding, adoption, renewals, and ideally expansion
- Excellent stakeholder management and project execution in complex environments
- Comfort working with technical and non-technical teams; ability to explain AI workflows simply and credibly
- Builder mindset: ability to create structure, obsession over outcomes, and ability to thrive in ambiguity
- C1 German and business fluent English language skills
- Ability to troubleshoot SaaS products, reproduce bugs, and write clear engineering tickets independently
- Experience with regulated/compliance-heavy workflows (procurement, legal, public sector, govtech, RFP/RFI/bid management)
- Experience defining and tracking ROI metrics and customer health frameworks
Tasks
- Develop early customers into referenceable champions.
- Lead structured onboarding for teams and stakeholders.
- Map customer tendering processes.
- Implement Forgent AI into processes.
- Drive fast time-to-first-submission.
- Develop repeatable rollout motions.
- Build customer adoption plans.
- Run QBRs and value reviews for measurable outcomes.
- Manage renewals and expansions with leadership and sales.
- Develop relationships with key stakeholders.
- Translate tender pain points into product requirements.
- Create feedback loops on AI quality and workflows.
- Define quality bars for AI-generated responses.
- Create customer onboarding templates.
- Develop customer success plans.
- Establish customer health scoring.
- Build playbooks for risk and stalls.
- Define escalation paths.
- Develop customer training programs.
- Create best-practice guides.
- Build an internal champions program.
- Develop customer case studies.
- Identify lighthouse accounts.
- Create proof points for GTM.
- Support customers in regulated procurement contexts.
- Coordinate stakeholders for implementation progress.
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- SaaS
- AI
Benefits
Competitive Pay
- Competitive salary
- Meaningful early-stage equity
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Forgent AI and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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FOForgent AI
Customer Success Lead(m/w/x)
Berlin
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Implementing AI agents for public sector tendering automation, driving fast time-to-first-submission at an AI agent builder. 5+ years B2B SaaS Customer Success or Implementation experience required. Meaningful early-stage equity.
Requirements
- 5+ years in Customer Success, Implementation, Solutions, or Customer Ops for B2B SaaS (mid-market/enterprise)
- Strong track record in onboarding, adoption, renewals, and ideally expansion
- Excellent stakeholder management and project execution in complex environments
- Comfort working with technical and non-technical teams; ability to explain AI workflows simply and credibly
- Builder mindset: ability to create structure, obsession over outcomes, and ability to thrive in ambiguity
- C1 German and business fluent English language skills
- Ability to troubleshoot SaaS products, reproduce bugs, and write clear engineering tickets independently
- Experience with regulated/compliance-heavy workflows (procurement, legal, public sector, govtech, RFP/RFI/bid management)
- Experience defining and tracking ROI metrics and customer health frameworks
Tasks
- Develop early customers into referenceable champions.
- Lead structured onboarding for teams and stakeholders.
- Map customer tendering processes.
- Implement Forgent AI into processes.
- Drive fast time-to-first-submission.
- Develop repeatable rollout motions.
- Build customer adoption plans.
- Run QBRs and value reviews for measurable outcomes.
- Manage renewals and expansions with leadership and sales.
- Develop relationships with key stakeholders.
- Translate tender pain points into product requirements.
- Create feedback loops on AI quality and workflows.
- Define quality bars for AI-generated responses.
- Create customer onboarding templates.
- Develop customer success plans.
- Establish customer health scoring.
- Build playbooks for risk and stalls.
- Define escalation paths.
- Develop customer training programs.
- Create best-practice guides.
- Build an internal champions program.
- Develop customer case studies.
- Identify lighthouse accounts.
- Create proof points for GTM.
- Support customers in regulated procurement contexts.
- Coordinate stakeholders for implementation progress.
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- SaaS
- AI
Benefits
Competitive Pay
- Competitive salary
- Meaningful early-stage equity
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Forgent AI and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Forgent AI
Industry
IT
Description
Forgent AI builds domain-specific AI agents that automate the tendering process for the public sector, cutting manual effort by ~80%.
Not a perfect match?
- Ingestro
Senior Customer Success Manager(m/w/x)
Full-timeWith HomeofficeSeniorHamburg, Berlin - telli
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