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SEServiceNow

Customer Success Executive(m/w/x)

München
Full-timeOn-siteSenior
AI/ML
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Driving AI-enhanced platform adoption for enterprise clients. C-level engagement and strategic account management skills required. Focus on post-sales transformation and integrated strategies.

Requirements

  • AI integration for work process enhancement
  • Enterprise SaaS transformation leadership
  • C-level engagement and relationship management
  • 10+ years management consulting leadership
  • Strategic account management success
  • Business acumen and problem-solving
  • Cross-functional leadership and stakeholder management
  • Adaptability and change management
  • Operational and execution excellence
  • Clear communication and collaboration skills
  • Customer-centric mindset and value delivery
  • C-level German language skills
  • C-level English language skills
  • Thrives in high-impact environments
  • Guides enterprise customers through digital transformation

Tasks

  • Lead post-sales transformation
  • Align ServiceNow offerings with customer goals
  • Foster strong relationships with C-Level executives
  • Partner with Account Executives for integrated strategies
  • Leverage resources for customer success
  • Identify and mitigate potential risks
  • Develop strategies to overcome challenges
  • Guide Customer Success team on KPIs
  • Focus on adoption, technical health, renewals, and customer satisfaction
  • Drive new revenue opportunities
  • Build relationships with ServiceNow leaders
  • Incorporate customer feedback for improvement
  • Align business transformation with organizational goals
  • Drive innovative solutions for customers
  • Foster a culture of agility and risk-taking
  • Set clear success metrics with customers
  • Regularly review progress and refine plans

Work Experience

  • 10 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • German – Business Fluent
  • English – Business Fluent
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