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SEServiceNow

Senior CRM Account Executive, Public Sector(m/w/x)

München
Full-timeOn-siteSenior
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Driving Public Sector CRM Workflows success for AI-enhanced cloud technology. Deep solution sales experience with CRM/CX required. Virtual team leadership, understanding broad IT needs.

Requirements

  • Experience integrating AI into work processes
  • Deep experience in solution sales (CRM/CX/CPaaS/CCaaS/SOM)
  • Understanding of CRM/CX/CSM business processes
  • Experience leading virtual or matrixed teams
  • Ability to understand broad IT needs of clients
  • 8+ years sales experience in complex software/platform solutions
  • Deep industry knowledge of German Public Sector
  • Experience establishing trusted client relationships
  • Ability to produce new business and negotiate deals
  • Thrive in fast-paced, deadline-driven environment
  • Willingness to go above and beyond
  • Communicate complex issues simply (written/oral)
  • Forge strong business relationships with C-level execs
  • Excellent communication and presentation skills
  • Regional travel required 30-50%
  • Fluency in English and German

Tasks

  • Oversee market success of ServiceNow's CRM Workflows in Public Sector
  • Engage assigned accounts and create new business
  • Manage executive relationships for assigned accounts
  • Lead and partner with virtual teams including Core Field, Solution Sales, Solution Consulting, Support, and Professional Services
  • Develop and grow assigned accounts in Public Sector
  • Deploy territory resources for account development
  • Create sales strategy and regional sales plan for assigned territory
  • Build relationships with C-suite personas (CFO, CIO, COO, CDO) for CRM products
  • Arrange and conduct initial executive and CxO discussions
  • Collaborate with Solution Consulting to deliver product demonstrations
  • Develop roadmap and capabilities for outstanding customer experience
  • Understand and advise on customer's Customer Engagement & Operations roadmap
  • Lead CRM opportunities and collaborate with Core Sales Teams
  • Present CRM Workflows offering to prospects, customers, and partners
  • Articulate customer success strategies to the field
  • Qualify prospects and develop new sales opportunities
  • Manage sales process and close opportunities
  • Ensure ongoing account management and customer satisfaction
  • Drive additional revenue streams

Work Experience

  • 8 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • English – Native
  • German – Native
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