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The Flex
2mo ago

Customer Success Executive(m/w/x)

Berlin
Full-timeRemoteExperienced

Description

In this role, you will provide key support for guests and landlords, ensuring a smooth rental experience. Your daily responsibilities will include guiding new users, resolving issues, and collaborating with teams to enhance service and satisfaction.

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Requirements

  • •Exceptional written and verbal communication skills
  • •Experience in customer success, hospitality, or property management
  • •Confidence using CRM systems, PMS tools, and digital support platforms
  • •Strong problem-solving, time management, and organizational skills
  • •High emotional intelligence: empathy, patience, and composure under pressure
  • •Fluency in English (French or other languages are a strong plus)

Work Experience

approx. 1 - 4 years

Tasks

  • •Serve as the primary contact for guests and landlords via chat, email, and phone
  • •Guide new landlords and partners through the PMS platform
  • •Troubleshoot operational and technical issues
  • •Track satisfaction metrics and gather feedback
  • •Identify trends to improve service and product
  • •Collaborate with Operations, Product, and Tech teams
  • •Spot opportunities to enhance guest experiences
  • •Strengthen long-term landlord relationships

Languages

English – Business Fluent

French – Basic

Benefits

Flexible Working

  • •Remote-first culture

Bonuses & Incentives

  • •Performance rewards

Diverse Work

  • •Global exposure

Career Advancement

  • •Career acceleration
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