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The Flex
2mo ago

Guest Relations Partner(m/w/x)

Berlin
Full-timeRemoteExperienced

Description

In this role, you will be the key contact for guests, ensuring they feel supported throughout their journey. Your day-to-day responsibilities will involve coordinating seamless stays, creatively resolving issues, and collaborating with various teams to enhance the guest experience.

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Requirements

  • •Excellent written and verbal communication in English
  • •Experience in hospitality, customer service, or short-term rentals
  • •Tech-savvy with PMS, CRM, and digital communication tools
  • •Calm, empathetic, and solution-oriented
  • •Detail-focused, proactive, and passionate about people and service

Work Experience

approx. 1 - 4 years

Tasks

  • •Serve as the main point of contact via chat, email, and phone
  • •Coordinate check-ins, checkouts, verifications, and local requests
  • •Own problems from start to finish and find creative solutions
  • •Anticipate guest needs and share timely updates
  • •Collect guest feedback and identify patterns for improvement
  • •Collaborate with Operations, Product, and Tech teams

Tools & Technologies

PMSCRM

Languages

English – Business Fluent

Benefits

Competitive Pay

  • •Competitive rewards

Bonuses & Incentives

  • •Performance-based incentives

Career Advancement

  • •Career progression

Other Benefits

  • •Global collaboration

Informal Culture

  • •Diverse international team
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of The Flex and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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