Superchat
Customer Success Manager(m/w/x)
Full-timeOn-siteExperienced
Berlin
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SU
SuperchatCustomer Success Associate(m/w/x)
Berlin
Full-timeOn-siteJunior
Description
In this role, you will be the go-to person for customers, guiding them from onboarding through their entire journey with Superchat. You will address their needs, provide expert advice on features, and actively contribute to improving the product based on customer feedback.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Completion of studies and some experience in customer-facing roles, sales, or a similar field
- •First touchpoints in B2B or SaaS environments
- •Strong curiosity for tech and enjoyment of exploring new tools and systems
- •Strong English skills (native or near-native), both written and spoken
- •German skills are a plus
- •Structured work style, high level of ownership, and strong organizational skills
- •Strong critical thinking skills for analyzing complex situations and making decisions
- •Motivation to learn, grow, and make an impact
Education
Currently in higher education
Tasks
- •Develop a deep technical understanding of the product
- •Serve as a key point of contact for customers throughout their lifecycle
- •Support customers from onboarding and help them use Superchat effectively
- •Address customer needs with empathy and expertise
- •Advise customers on new features and product updates
- •Help customers achieve their goals with Superchat
- •Collect feedback on product usage and contribute to software development
- •Collaborate on cross-team projects to enhance customer experience
Languages
English – Native
German – Basic
Benefits
More Vacation Days
- •2 additional days off for Christmas and New Year’s Eve
Healthcare & Fitness
- •Choice of Urban Sports Club membership or public transport tickets
Additional Allowances
- •Annual personal development budget of €500
Informal Culture
- •Inclusive start-up culture
Snacks & Drinks
- •Beautiful office in Berlin with free snacks and drinks
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Superchat and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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SU
SuperchatCustomer Success Associate(m/w/x)
Berlin
Full-timeOn-siteJunior
New Job?Nejo!
The AI Job Search Engine
Description
In this role, you will be the go-to person for customers, guiding them from onboarding through their entire journey with Superchat. You will address their needs, provide expert advice on features, and actively contribute to improving the product based on customer feedback.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Completion of studies and some experience in customer-facing roles, sales, or a similar field
- •First touchpoints in B2B or SaaS environments
- •Strong curiosity for tech and enjoyment of exploring new tools and systems
- •Strong English skills (native or near-native), both written and spoken
- •German skills are a plus
- •Structured work style, high level of ownership, and strong organizational skills
- •Strong critical thinking skills for analyzing complex situations and making decisions
- •Motivation to learn, grow, and make an impact
Education
Currently in higher education
Tasks
- •Develop a deep technical understanding of the product
- •Serve as a key point of contact for customers throughout their lifecycle
- •Support customers from onboarding and help them use Superchat effectively
- •Address customer needs with empathy and expertise
- •Advise customers on new features and product updates
- •Help customers achieve their goals with Superchat
- •Collect feedback on product usage and contribute to software development
- •Collaborate on cross-team projects to enhance customer experience
Languages
English – Native
German – Basic
Benefits
More Vacation Days
- •2 additional days off for Christmas and New Year’s Eve
Healthcare & Fitness
- •Choice of Urban Sports Club membership or public transport tickets
Additional Allowances
- •Annual personal development budget of €500
Informal Culture
- •Inclusive start-up culture
Snacks & Drinks
- •Beautiful office in Berlin with free snacks and drinks
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Superchat and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Superchat
Industry
IT
Description
The company is a comprehensive messaging suite for small and medium-sized businesses, facilitating customer communication across various channels.
Not a perfect match?
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