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NENeo Temp GmbH

Customer Service Representative(m/w/x)

Berlin
from 44,500 / year
Full-timeOn-siteJunior

In this role, you will drive the order fulfillment process by managing purchase orders and resolving logistics issues to ensure the company's customers receive exceptional service.

Requirements

  • Proficiency in PC skills
  • Experience with CRM tools, preferably Salesforce
  • Experience with ERP tools, preferably NetSuite
  • Proactivity and strong problem-solving skills
  • Comfort working across time zones and cultures
  • Expertise in resolving customer issues professionally
  • Willingness to exceed job responsibilities
  • Adaptability to shifting priorities and time-sensitivity
  • B2B technology industry experience (advantageous)
  • Advanced German and English language skills

Tasks

  • Process and enter incoming purchase orders
  • Perform quality control on order data
  • Place and confirm product line orders
  • Send order confirmations to customers
  • Communicate delivery status and expedite shipments
  • Resolve order issues with sales teams
  • Generate and share order-related reports
  • Assist customers via phone and email
  • Suggest workflow improvements to management
  • Support sales with inquiries and quotations

Education

Compulsory education

Languages

GermanBusiness FluentEnglishBusiness Fluent

Tools & Technologies

SalesforceNetSuiteCRM toolsERP tools

Benefits

Job Security

  • Indefinite employment contract

Diverse Work

  • Versatile and responsible role
  • Interesting and varied tasks

Startup Environment

  • Renowned innovation company

Informal Culture

  • Open and friendly interactions
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Neo Temp GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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