Wire Germany GmbH
Customer Operations Delivery Lead: Public Sector– Service Delivery & Customer Operations(m/w/x)
Full-timeWith HomeofficeSenior
Berlin, Frankfurt am Main
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ITITONICS
Customer Service Manager(m/w/x)
Berlin, Nürnberg
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Managing SaaS service delivery for cloud operations, focusing on availability and incident resolution. Technical depth and service management expertise required. On-premise application support, stakeholder communication.
Requirements
- Technical depth and service management expertise
- Stakeholder communication skills
- Service Delivery experience
- Incident Management experience
- IT Service Management experience
- SaaS application environments understanding
- On-premise application environments understanding
- SLA/SLO management experience
- KPI-driven service improvement experience
- ITIL frameworks knowledge
- Service management best practices knowledge
- Analytical mindset
- Data-driven decision making ability
- Excellent communication skills (technical audiences)
- Excellent communication skills (non-technical audiences)
- B2 English fluency
- Strong ownership mentality
- Effective escalation management
- Security experience (plus)
- Compliance experience (plus)
- Operational governance experience (plus)
Tasks
- Own and improve end-to-end service delivery
- Ensure SLA-compliant availability, performance, and security
- Drive efficient incident resolution and root cause elimination
- Enhance customer satisfaction, retention, and business value
- Coordinate service operations across teams
- Manage incident, request, escalation, and complaint processes
- Log, prioritize, and resolve issues SLA-compliantly
- Monitor application performance and service data
- Conduct root cause analysis
- Prepare and derive actionable service reports
- Serve as primary customer contact for complex engagements
- Coordinate with Engineering, DevOps, QA, Product, and Delivery teams
- Advise on security, compliance, licensing, upgrades, backup, and disaster recovery
- Plan and coordinate SaaS and on-premise service releases
Work Experience
- 2 - 5 years
Education
- High school diploma
Languages
- English – Business Fluent
- German – Basic
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of ITONICS and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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ITITONICS
Customer Service Manager(m/w/x)
Berlin, Nürnberg
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Managing SaaS service delivery for cloud operations, focusing on availability and incident resolution. Technical depth and service management expertise required. On-premise application support, stakeholder communication.
Requirements
- Technical depth and service management expertise
- Stakeholder communication skills
- Service Delivery experience
- Incident Management experience
- IT Service Management experience
- SaaS application environments understanding
- On-premise application environments understanding
- SLA/SLO management experience
- KPI-driven service improvement experience
- ITIL frameworks knowledge
- Service management best practices knowledge
- Analytical mindset
- Data-driven decision making ability
- Excellent communication skills (technical audiences)
- Excellent communication skills (non-technical audiences)
- B2 English fluency
- Strong ownership mentality
- Effective escalation management
- Security experience (plus)
- Compliance experience (plus)
- Operational governance experience (plus)
Tasks
- Own and improve end-to-end service delivery
- Ensure SLA-compliant availability, performance, and security
- Drive efficient incident resolution and root cause elimination
- Enhance customer satisfaction, retention, and business value
- Coordinate service operations across teams
- Manage incident, request, escalation, and complaint processes
- Log, prioritize, and resolve issues SLA-compliantly
- Monitor application performance and service data
- Conduct root cause analysis
- Prepare and derive actionable service reports
- Serve as primary customer contact for complex engagements
- Coordinate with Engineering, DevOps, QA, Product, and Delivery teams
- Advise on security, compliance, licensing, upgrades, backup, and disaster recovery
- Plan and coordinate SaaS and on-premise service releases
Work Experience
- 2 - 5 years
Education
- High school diploma
Languages
- English – Business Fluent
- German – Basic
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of ITONICS and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
ITONICS
Industry
IT
Description
ITONICS is a leading provider of SaaS innovation solutions, empowering organizations to anticipate and shape their futures.
Not a perfect match?
- Wire Germany GmbH
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Full-timeRemoteSeniorNürnberg, Aschheim, Berlin, Hof