SOCCO Xperts GmbH
Mitarbeiter Customer Service(m/w/x)
Full-timeOn-siteExperienced
Esslingen am Neckar
New Job?Nejo!
The AI Job Search Engine
TETechtronic Industries ELC GmbH
Customer Service Manager(m/w/x)
Winnenden
Full-timeOn-siteExperienced
Nejo AI Summary
Managing customer service for power tools and outdoor equipment at a global cordless technology specialist, focusing on order-to-cash and claims. SAP SD and CRM system proficiency, plus German and English fluency, preferred. Global operational scope, with focus on process improvement.
Requirements
- Experience in customer service operations within manufacturing or B2B environments
- Ability to lead, develop, and motivate teams
- Knowledge of order-to-cash processes, logistics flows, and claims management
- Proficiency in SAP (SD module preferred) and CRM systems (Salesforce Service Cloud desirable)
- Good command of German and English; additional European languages are an advantage
- Willingness to travel as required by business needs
Tasks
- Lead the Customer Service team
- Ensure efficient order-to-cash operations
- Resolve claims in a timely manner
- Maintain high service standards
- Monitor KPIs and drive improvement initiatives
- Enhance service quality and process efficiency
- Standardize systems and processes using SAP and Salesforce Service Cloud
- Act as a liaison between headquarters, SBUs, logistics teams, and external customers
- Support Supply Chain projects through cross-functional coordination
- Manage escalated cases with root cause analysis and corrective actions
- Oversee return management across European logistics centers
Work Experience
- approx. 1 - 4 years
Education
- High school diploma
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- SAP
- Salesforce Service Cloud
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Techtronic Industries ELC GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
- GEC3 Vet Med Labor GmbH
Laboratory Customer Support Supervisor(m/w/x)
Full-timeOn-siteExperiencedKornwestheim - G. Staehle GmbH u. Co. KG columbus Reinigungsmaschinen
Leiter After Sales und Service(m/w/x)
Full-timeOn-siteSeniorStuttgart - TE Connectivity
Head of Customer Support - Smart Grid(m/w/x)
Full-timeOn-siteSeniorWaiblingen - Autohaus von der Weppen GmbH & Co. KG
Serviceleiter(m/w/x)
Full-timeOn-siteManagementStuttgart
TETechtronic Industries ELC GmbH
Customer Service Manager(m/w/x)
Winnenden
Full-timeOn-siteExperienced
Nejo AI Summary
Managing customer service for power tools and outdoor equipment at a global cordless technology specialist, focusing on order-to-cash and claims. SAP SD and CRM system proficiency, plus German and English fluency, preferred. Global operational scope, with focus on process improvement.
Requirements
- Experience in customer service operations within manufacturing or B2B environments
- Ability to lead, develop, and motivate teams
- Knowledge of order-to-cash processes, logistics flows, and claims management
- Proficiency in SAP (SD module preferred) and CRM systems (Salesforce Service Cloud desirable)
- Good command of German and English; additional European languages are an advantage
- Willingness to travel as required by business needs
Tasks
- Lead the Customer Service team
- Ensure efficient order-to-cash operations
- Resolve claims in a timely manner
- Maintain high service standards
- Monitor KPIs and drive improvement initiatives
- Enhance service quality and process efficiency
- Standardize systems and processes using SAP and Salesforce Service Cloud
- Act as a liaison between headquarters, SBUs, logistics teams, and external customers
- Support Supply Chain projects through cross-functional coordination
- Manage escalated cases with root cause analysis and corrective actions
- Oversee return management across European logistics centers
Work Experience
- approx. 1 - 4 years
Education
- High school diploma
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- SAP
- Salesforce Service Cloud
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Techtronic Industries ELC GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Techtronic Industries ELC GmbH
Industry
Manufacturing
Description
The company is a world leader in cordless technology, specializing in power tools, accessories, and outdoor power equipment.
Not a perfect match?
- SOCCO Xperts GmbH
Mitarbeiter Customer Service(m/w/x)
Full-timeOn-siteExperiencedEsslingen am Neckar - GEC3 Vet Med Labor GmbH
Laboratory Customer Support Supervisor(m/w/x)
Full-timeOn-siteExperiencedKornwestheim - G. Staehle GmbH u. Co. KG columbus Reinigungsmaschinen
Leiter After Sales und Service(m/w/x)
Full-timeOn-siteSeniorStuttgart - TE Connectivity
Head of Customer Support - Smart Grid(m/w/x)
Full-timeOn-siteSeniorWaiblingen - Autohaus von der Weppen GmbH & Co. KG
Serviceleiter(m/w/x)
Full-timeOn-siteManagementStuttgart