Description

As a Customer Support Supervisor, you will lead a dedicated team with a focus on enhancing customer satisfaction and loyalty. Your role involves mentoring team members, optimizing performance metrics, and collaborating across departments to ensure operational excellence.

Requirements

• •2+ years' experience in a customer centric environment
• •Demonstrated skills in leadership, performance coaching, problem-solving, strategic thinking, planning, and delegating
• •Proven capability to collaborate with all levels of the organization
• •Analytical and strategic thinking skills
• •Excellent verbal and written communication skills
• •High resilience, flexibility, and situational adaptability
• •Strong organizational skills in a multi-tasking environment
• •Fluency in German and English (written and verbal); proficiency in one of the teams’ languages preferred

Tasks

• •Lead and support a team of approximately 15 employees
• •Seek opportunities to improve operations, including people, processes, and technology
• •Coordinate day-to-day operations to meet project goals
• •Develop and mentor team members through onboarding and training
• •Facilitate open communication and performance management
• •Monitor and analyze Key Performance Indicators (KPIs)
• •Optimize relevant KPIs for better performance
• •Build and maintain employee morale and motivation
• •Ensure the team is staffed with required competencies
• •Collaborate with other departments, especially commercial leaders
• •Work with Support Leaders from other countries for process alignment
• •Ensure compliance with German labor laws in collaboration with internal departments