Bertrandt
Kundenbetreuer Export(m/w/x)
Full-timeOn-siteExperienced
Korntal-Münchingen
from 35,000 - 45,000 / year
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APApex Tool Group
Customer Service Lead EMEA(m/w/x)
Besigheim, Westhausen
Full-timeOn-siteSenior
Nejo AI Summary
Optimizing client interaction processes for tools and soldering solutions across EMEA, USA, Asia, managing logistics from order to distribution. Proven leadership experience in client relations, SAP BW proficiency, and export process familiarity required. 30 days vacation, collective agreement benefits, bike-leasing.
Requirements
- Completed training as a Customer Service Teamlead or equivalent commercial education
- Proven experience in customer service management, sales management, or a similar role
- 5+ years of relevant experience in customer service, preferably in B2B
- Proficiency in SAP (Business Warehouse) and MS Office applications (Excel)
- Familiarity with export and customs processes
- Technical understanding of products and services
- Knowledge of OPEX principles and experience implementing process improvements
- Fluency in German and English; French language skills are a strong advantage
Tasks
- Serve as the main point of contact for customers in EMEA, USA, and Asia
- Lead the optimization of customer service processes across Besigheim and Westhausen
- Oversee tasks handled by Shared Services for clarity and efficiency
- Manage logistics operations from order intake to external distribution
- Provide pricing, lead-time advice, backlog analysis, and export documentation
- Collaborate with internal teams to align commercial and logistical goals
- Support cooperation with Sales to achieve commercial objectives
- Communicate and report Sales activities to higher management
Work Experience
- 5 years
Education
- Vocational certification
Languages
- German – Business Fluent
- English – Business Fluent
- French – Basic
Tools & Technologies
- SAP (Business Warehouse)
- MS Office applications (Excel)
Benefits
More Vacation Days
- 30 days vacation
- Vacation bonus
Bonuses & Incentives
- Christmas bonus
Company Bike
- Bike-Leasing
Informal Culture
- International environment
Learning & Development
- Opportunities for further training and development
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Apex Tool Group and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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APApex Tool Group
Customer Service Lead EMEA(m/w/x)
Besigheim, Westhausen
Full-timeOn-siteSenior
Nejo AI Summary
Optimizing client interaction processes for tools and soldering solutions across EMEA, USA, Asia, managing logistics from order to distribution. Proven leadership experience in client relations, SAP BW proficiency, and export process familiarity required. 30 days vacation, collective agreement benefits, bike-leasing.
Requirements
- Completed training as a Customer Service Teamlead or equivalent commercial education
- Proven experience in customer service management, sales management, or a similar role
- 5+ years of relevant experience in customer service, preferably in B2B
- Proficiency in SAP (Business Warehouse) and MS Office applications (Excel)
- Familiarity with export and customs processes
- Technical understanding of products and services
- Knowledge of OPEX principles and experience implementing process improvements
- Fluency in German and English; French language skills are a strong advantage
Tasks
- Serve as the main point of contact for customers in EMEA, USA, and Asia
- Lead the optimization of customer service processes across Besigheim and Westhausen
- Oversee tasks handled by Shared Services for clarity and efficiency
- Manage logistics operations from order intake to external distribution
- Provide pricing, lead-time advice, backlog analysis, and export documentation
- Collaborate with internal teams to align commercial and logistical goals
- Support cooperation with Sales to achieve commercial objectives
- Communicate and report Sales activities to higher management
Work Experience
- 5 years
Education
- Vocational certification
Languages
- German – Business Fluent
- English – Business Fluent
- French – Basic
Tools & Technologies
- SAP (Business Warehouse)
- MS Office applications (Excel)
Benefits
More Vacation Days
- 30 days vacation
- Vacation bonus
Bonuses & Incentives
- Christmas bonus
Company Bike
- Bike-Leasing
Informal Culture
- International environment
Learning & Development
- Opportunities for further training and development
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Apex Tool Group and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Apex Tool Group
Industry
Manufacturing
Description
The company is a global manufacturer of hand and power tools, tool storage and accessories, and electronic soldering solutions.
Not a perfect match?
- Bertrandt
Kundenbetreuer Export(m/w/x)
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Laboratory Customer Support Supervisor(m/w/x)
Full-timeOn-siteExperiencedKornwestheim - Wieland Metal Services Germany GmbH
Sachbearbeiter Customer Service - SBU Plastics Industry(m/w/x)
Full-timeOn-siteExperiencedKornwestheim - AUTO1 Group
Leiter Ersatzteile / Logistikmitarbeiter mit KFZ Hintergrund(m/w/x)
Full-timeOn-siteSeniorIllingen - DE15 VALEO WISCHERSYSTEME GmbH
Teamleiter elektrische Instandhaltung & Steuerungstechnik(m/w/x)
Full-timeOn-siteExperiencedBietigheim-Bissingen