SOCCO Xperts GmbH
Mitarbeiter Customer Service(m/w/x)
Full-timeOn-siteExperienced
Esslingen am Neckar
New Job?Nejo!
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TE
Techtronic Industries ELC GmbHCustomer Service Manager(m/w/x)
Winnenden
Full-timeOn-siteExperienced
Description
As a Customer Service Manager, you will lead a dynamic team focused on optimizing order-to-cash operations and enhancing service quality. Your role involves monitoring performance metrics, resolving escalated issues, and coordinating with various stakeholders to ensure seamless supply chain operations.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Experience in customer service operations within manufacturing or B2B environments
- •Ability to lead, develop, and motivate teams
- •Knowledge of order-to-cash processes, logistics flows, and claims management
- •Proficiency in SAP (SD module preferred) and CRM systems (Salesforce Service Cloud desirable)
- •Good command of German and English; additional European languages are an advantage
- •Willingness to travel as required by business needs
Work Experience
approx. 1 - 4 years
Tasks
- •Lead the Customer Service team
- •Ensure efficient order-to-cash operations
- •Resolve claims in a timely manner
- •Maintain high service standards
- •Monitor KPIs and drive improvement initiatives
- •Enhance service quality and process efficiency
- •Standardize systems and processes using SAP and Salesforce Service Cloud
- •Act as a liaison between headquarters, SBUs, logistics teams, and external customers
- •Support Supply Chain projects through cross-functional coordination
- •Manage escalated cases with root cause analysis and corrective actions
- •Oversee return management across European logistics centers
Tools & Technologies
SAPSalesforce Service Cloud
Languages
German – Business Fluent
English – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Techtronic Industries ELC GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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TE
Techtronic Industries ELC GmbHCustomer Service Manager(m/w/x)
Winnenden
Full-timeOn-siteExperienced
New Job?Nejo!
The AI Job Search Engine
Description
As a Customer Service Manager, you will lead a dynamic team focused on optimizing order-to-cash operations and enhancing service quality. Your role involves monitoring performance metrics, resolving escalated issues, and coordinating with various stakeholders to ensure seamless supply chain operations.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Experience in customer service operations within manufacturing or B2B environments
- •Ability to lead, develop, and motivate teams
- •Knowledge of order-to-cash processes, logistics flows, and claims management
- •Proficiency in SAP (SD module preferred) and CRM systems (Salesforce Service Cloud desirable)
- •Good command of German and English; additional European languages are an advantage
- •Willingness to travel as required by business needs
Work Experience
approx. 1 - 4 years
Tasks
- •Lead the Customer Service team
- •Ensure efficient order-to-cash operations
- •Resolve claims in a timely manner
- •Maintain high service standards
- •Monitor KPIs and drive improvement initiatives
- •Enhance service quality and process efficiency
- •Standardize systems and processes using SAP and Salesforce Service Cloud
- •Act as a liaison between headquarters, SBUs, logistics teams, and external customers
- •Support Supply Chain projects through cross-functional coordination
- •Manage escalated cases with root cause analysis and corrective actions
- •Oversee return management across European logistics centers
Tools & Technologies
SAPSalesforce Service Cloud
Languages
German – Business Fluent
English – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Techtronic Industries ELC GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Techtronic Industries ELC GmbH
Industry
Manufacturing
Description
The company is a world leader in cordless technology, specializing in power tools, accessories, and outdoor power equipment.
Not a perfect match?
- SOCCO Xperts GmbH
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Full-timeOn-siteSeniorStuttgart - GREINER GmbH
Leiter After Sales International(m/w/x)
Full-timeOn-siteExperiencedPleidelsheim - TE Connectivity
Head of Customer Support - Smart Grid(m/w/x)
Full-timeOn-siteSeniorWaiblingen