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SISIXT

Customer Service Agent - Dutch Speaker(m/w/x)

Berlin
Full-timeRemoteEntry Level

Handling Dutch customer inquiries and resolving complaints via phone and email for a global mobility provider. Fluent Dutch (C1+) and initial customer service experience required. Flexible shifts, discounts on SIXT services, and retirement plan contribution.

Requirements

  • Initial customer service experience
  • Excellent service orientation
  • Fluent Dutch (C1 or higher)
  • Fluent English (C1 or higher)
  • Enjoy interacting with partners and customers
  • Strong communication skills
  • Empathy
  • Quick response to new situations
  • Strong analytical skills
  • Strong problem-solving skills
  • Computer proficiency
  • Proficiency in common software
  • Microsoft Office proficiency

Tasks

  • Handle customer inquiries in Dutch via phone and email
  • Resolve complaints with empathy
  • Provide tailored solutions
  • Collect valuable customer feedback
  • Ensure outstanding customer experience
  • Communicate confidently and empathetically in Dutch and English
  • Analyze customer requests
  • Identify customer needs
  • Offer effective solutions
  • Adapt quickly to new situations
  • Handle challenges with strong problem-solving skills
  • Anticipate customer needs proactively
  • Maintain a service-oriented mindset
  • Work flexibly across different shifts, including weekends and night shifts

Education

  • Compulsory education

Languages

  • DutchBusiness Fluent
  • EnglishBusiness Fluent

Tools & Technologies

  • Microsoft Office

Benefits

Flexible Working

  • Flexible shift work

Corporate Discounts

  • Discounts on SIXT services
  • Exclusive partner deals

Company Vehicle

  • Attractive vehicle leasing offers

Retirement Plans

  • Retirement plan contribution

Other Benefits

  • Capital-forming benefits
  • Gaming area

Healthcare & Fitness

  • Modern SIXT gym

Team Events

  • Leisure activities
  • SIXT choir

Free or Subsidized Food

  • High-quality employee restaurant

More Vacation Days

  • 30 days of vacation

Purpose-Driven Work

  • Paid volunteer day
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of SIXT and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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