Pliant
Junior Customer Success Manager - France(m/w/x)
Full-timeWith HomeofficeJunior
Berlin
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SOSoSafe
Customer Programs Manager - french speaking(m/w/x)
Berlin
Full-timeWith Home OfficeJunior
Nejo AI Summary
Developing scalable customer engagement models for security awareness training, localizing assets for the French market. 1+ year customer-facing experience in sales, success, or marketing, with SaaS tech stack knowledge required. 33 vacation days, flexible hours.
Requirements
- 1+ year experience in customer-facing inside sales, customer success, BDR, or Product Marketing role
- Experience with SaaS tech stack
- Diplomacy, tact, and poise under pressure
- Solution-driven mindset; data leveraging for results
- Comfort demonstrating product functionality; business use case overview
- Self-motivated, proactive team player with innovative ideas
- French and English fluency; German, Spanish, Dutch a plus
- Project Management certifications (Prince2, PMI or equivalent)
Tasks
- Create customer engagement models for France
- Localize onboarding assets
- Drive product adoption
- Ensure customer retention
- Develop and execute scalable customer programs
- Provide customer user training
- Coordinate with product and marketing teams
- Deliver informational webinars
- Automate CS processes, including lifecycle management
- Curate program content
- Monitor customer health
- Launch scaled upsell and retention campaigns
- Analyze customer data
- Identify common customer challenges
- Proactively suggest process improvements
- Deliver best practices to customers
- Create and iterate 1:many engagement programs
- Drive 1:many customer engagement strategies
- Partner with internal teams (CSMs, AEs, Product, Marketing)
- Drive 1:many customer experiences
- Build processes for customer health at scale
- Utilize internal dashboards and metrics
- Identify customer risks and opportunities
- Respond to customer risks and opportunities
- Ensure data hygiene in CS tools and Salesforce
Work Experience
1 year
Education
High school diploma
Languages
French – Business FluentEnglish – Business FluentGerman – BasicSpanish – BasicDutch – Basic
Tools & Technologies
SalesforceHighspotPlanhatPrince2PMI
Benefits
Flexible Working
- •Flexible hours
More Vacation Days
- •33 vacation days
Mental Health Support
- •Access to Open Up
Corporate Discounts
- •Corporate discounts
Team Events
- •Virtual events
- •Collaborative team activities
- •Local meet-ups
Modern Equipment
- •Tech equipment
Bonuses & Incentives
- •Referral bonuses
Informal Culture
- •Dog-friendly HQ
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of SoSafe and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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SOSoSafe
Customer Programs Manager - french speaking(m/w/x)
Berlin
Full-timeWith Home OfficeJunior
Nejo AI Summary
Developing scalable customer engagement models for security awareness training, localizing assets for the French market. 1+ year customer-facing experience in sales, success, or marketing, with SaaS tech stack knowledge required. 33 vacation days, flexible hours.
Requirements
- 1+ year experience in customer-facing inside sales, customer success, BDR, or Product Marketing role
- Experience with SaaS tech stack
- Diplomacy, tact, and poise under pressure
- Solution-driven mindset; data leveraging for results
- Comfort demonstrating product functionality; business use case overview
- Self-motivated, proactive team player with innovative ideas
- French and English fluency; German, Spanish, Dutch a plus
- Project Management certifications (Prince2, PMI or equivalent)
Tasks
- Create customer engagement models for France
- Localize onboarding assets
- Drive product adoption
- Ensure customer retention
- Develop and execute scalable customer programs
- Provide customer user training
- Coordinate with product and marketing teams
- Deliver informational webinars
- Automate CS processes, including lifecycle management
- Curate program content
- Monitor customer health
- Launch scaled upsell and retention campaigns
- Analyze customer data
- Identify common customer challenges
- Proactively suggest process improvements
- Deliver best practices to customers
- Create and iterate 1:many engagement programs
- Drive 1:many customer engagement strategies
- Partner with internal teams (CSMs, AEs, Product, Marketing)
- Drive 1:many customer experiences
- Build processes for customer health at scale
- Utilize internal dashboards and metrics
- Identify customer risks and opportunities
- Respond to customer risks and opportunities
- Ensure data hygiene in CS tools and Salesforce
Work Experience
1 year
Education
High school diploma
Languages
French – Business FluentEnglish – Business FluentGerman – BasicSpanish – BasicDutch – Basic
Tools & Technologies
SalesforceHighspotPlanhatPrince2PMI
Benefits
Flexible Working
- •Flexible hours
More Vacation Days
- •33 vacation days
Mental Health Support
- •Access to Open Up
Corporate Discounts
- •Corporate discounts
Team Events
- •Virtual events
- •Collaborative team activities
- •Local meet-ups
Modern Equipment
- •Tech equipment
Bonuses & Incentives
- •Referral bonuses
Informal Culture
- •Dog-friendly HQ
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of SoSafe and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
SoSafe
Industry
Security
Description
The company aims to be the leading human risk management provider in Europe, focusing on cybersecurity and data protection training.
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