SoSafe
Scaled Customer Success Manager(m/w/x)
Full-timeTemporary contractOn-siteJunior
Köln
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Managing customer programs and upsell campaigns for human risk management training and cybersecurity solutions. SaaS tech stack experience required. 33 vacation days, flexible hours.
Requirements
- Experience in customer-facing sales or marketing
- Experience with SaaS tech stack
- Diplomacy, tact, and poise under pressure
- Solution-driven mindset and data-leveraging skills
- Ability to demonstrate product functionality
- Self-motivation and proactive teamwork
- German and English fluency
- Project Management certifications or equivalent
Tasks
- Develop and implement scalable customer programs
- Monitor customer health to boost retention
- Launch scaled campaigns to drive upsells
- Analyze data to identify common blockers
- Proactively suggest improvements to existing processes
- Deliver best practices to maximize product value
- Create and iterate 1-to-many engagement strategies
- Host webinars, office hours, and consultations
- Partner with cross-functional teams on customer experience
- Manage a book of 500 to 1000 accounts
- Identify risks and opportunities using internal dashboards
- Maintain high data hygiene in Salesforce and CS tools
Work Experience
- 1 year
Education
- High school diploma
Languages
- German – Business Fluent
- English – Business Fluent
- Spanish – Basic
- French – Basic
- Dutch – Basic
Tools & Technologies
- Salesforce
- Highspot
- Planhat
- SaaS tech stack
Benefits
Flexible Working
- Flexible hours
More Vacation Days
- 33 vacation days
Mental Health Support
- Access to Open Up
Corporate Discounts
- Corporate discounts
Team Events
- Virtual events
- Collaborative team activities
- Local meet-ups
Modern Equipment
- Tech equipment
Bonuses & Incentives
- Referral bonuses
Informal Culture
- Dog-friendly HQ
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of SoSafe and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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Managing customer programs and upsell campaigns for human risk management training and cybersecurity solutions. SaaS tech stack experience required. 33 vacation days, flexible hours.
Requirements
- Experience in customer-facing sales or marketing
- Experience with SaaS tech stack
- Diplomacy, tact, and poise under pressure
- Solution-driven mindset and data-leveraging skills
- Ability to demonstrate product functionality
- Self-motivation and proactive teamwork
- German and English fluency
- Project Management certifications or equivalent
Tasks
- Develop and implement scalable customer programs
- Monitor customer health to boost retention
- Launch scaled campaigns to drive upsells
- Analyze data to identify common blockers
- Proactively suggest improvements to existing processes
- Deliver best practices to maximize product value
- Create and iterate 1-to-many engagement strategies
- Host webinars, office hours, and consultations
- Partner with cross-functional teams on customer experience
- Manage a book of 500 to 1000 accounts
- Identify risks and opportunities using internal dashboards
- Maintain high data hygiene in Salesforce and CS tools
Work Experience
- 1 year
Education
- High school diploma
Languages
- German – Business Fluent
- English – Business Fluent
- Spanish – Basic
- French – Basic
- Dutch – Basic
Tools & Technologies
- Salesforce
- Highspot
- Planhat
- SaaS tech stack
Benefits
Flexible Working
- Flexible hours
More Vacation Days
- 33 vacation days
Mental Health Support
- Access to Open Up
Corporate Discounts
- Corporate discounts
Team Events
- Virtual events
- Collaborative team activities
- Local meet-ups
Modern Equipment
- Tech equipment
Bonuses & Incentives
- Referral bonuses
Informal Culture
- Dog-friendly HQ
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of SoSafe and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
SoSafe
Industry
IT
Description
The company aims to be the leading human risk management provider in Europe, focusing on cybersecurity and data protection training.
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