CarOnSale
Customer Operations Manager - B2B Marketplace(m/w/x)
Full-timeWith HomeofficeJunior
Berlin
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CYCYCLE
Customer Operations Specialist(m/w/x)
Berlin
Full-timeWith Home OfficeJunior
Nejo AI Summary
Managing German-speaking customer accounts for e-bike subscriptions, handling inquiries via phone, email, and CRM. 1-3 years operations experience in mobility or fleet businesses required. 28 days vacation, equity options.
Requirements
- Fluency in German and English (written and spoken)
- 1-3 years experience in operations, accounts, or customer processes in mobility or fleet-based businesses
- 1-2 years of experience
- Strong organizational skills and attention to detail
- Ability to manage multiple accounts simultaneously
- Structured, reliable, and comfortable with high volumes
- Team-oriented mindset with strong ownership sense
- Customer-focused and solution-oriented approach
- Experience with CRM tools
Tasks
- Manage a large portfolio of customer accounts
- Maintain accurate CRM data
- Serve as a point of contact for German-speaking customers
- Handle customer inquiries via phone, email, and CRM
- Address subscription-related inquiries
- Address billing-related inquiries
- Address asset management inquiries
- Take ownership of customer requests
- Follow customer requests through to resolution
- Escalate complex cases to internal teams
- Coordinate solutions for complex cases
- Monitor customer account status
- Identify account inconsistencies
- Identify account issues
- Ensure CRM data is structured
- Ensure CRM data is accurate
- Ensure CRM data is up to date
Work Experience
- 1 - 3 years
Education
- Compulsory education
Languages
- German – Business Fluent
- English – Business Fluent
- Dutch – Basic
Tools & Technologies
- CRM tools
- Odoo
Benefits
Competitive Pay
- Attractive salary
- Equity options
Modern Equipment
- Modern equipment
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of CYCLE and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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CYCYCLE
Customer Operations Specialist(m/w/x)
Berlin
Full-timeWith Home OfficeJunior
Nejo AI Summary
Managing German-speaking customer accounts for e-bike subscriptions, handling inquiries via phone, email, and CRM. 1-3 years operations experience in mobility or fleet businesses required. 28 days vacation, equity options.
Requirements
- Fluency in German and English (written and spoken)
- 1-3 years experience in operations, accounts, or customer processes in mobility or fleet-based businesses
- 1-2 years of experience
- Strong organizational skills and attention to detail
- Ability to manage multiple accounts simultaneously
- Structured, reliable, and comfortable with high volumes
- Team-oriented mindset with strong ownership sense
- Customer-focused and solution-oriented approach
- Experience with CRM tools
Tasks
- Manage a large portfolio of customer accounts
- Maintain accurate CRM data
- Serve as a point of contact for German-speaking customers
- Handle customer inquiries via phone, email, and CRM
- Address subscription-related inquiries
- Address billing-related inquiries
- Address asset management inquiries
- Take ownership of customer requests
- Follow customer requests through to resolution
- Escalate complex cases to internal teams
- Coordinate solutions for complex cases
- Monitor customer account status
- Identify account inconsistencies
- Identify account issues
- Ensure CRM data is structured
- Ensure CRM data is accurate
- Ensure CRM data is up to date
Work Experience
- 1 - 3 years
Education
- Compulsory education
Languages
- German – Business Fluent
- English – Business Fluent
- Dutch – Basic
Tools & Technologies
- CRM tools
- Odoo
Benefits
Competitive Pay
- Attractive salary
- Equity options
Modern Equipment
- Modern equipment
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of CYCLE and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
CYCLE
Industry
Transportation
Description
Das Unternehmen hat die Mission, den urbanen Verkehr mit E-Bikes zu transformieren und umweltfreundliche Mobilität zu fördern.
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