Moss
Customer Operations Associate(m/w/x)
Full-timeWith HomeofficeExperienced
Berlin
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MOMoss
Customer Operations Analyst(m/w/x)
Berlin
Full-timeWith Home OfficeJunior
Nejo AI Summary
Customer support for German SMBs using FinTech spend management software. Native German and strong English skills required. 20 days work from abroad.
Requirements
- Bachelor’s degree or equivalent
- Native-level German (C2)
- Strong English skills (min. C1)
- Dutch language skills (strong plus)
- Interest in FinTech, financial processes, or operational excellence
- Proactive, hands-on mindset
- Willingness to take ownership
- Resilience
- Comfortable in fast-paced environment
- Clear, confident, professional communication (German and English)
- Analytical and curious mindset
- Process understanding and problem-solving skills
- Detail-oriented and structured work approach
- Accuracy in data, documentation, and cases
- Resilient and organized
- Ability to prioritize tasks and manage cases
- Calmness in dynamic environment
- Eagerness to learn
- Quick adaptation to new tools and technologies
- Active feedback seeking for improvement
- Customer-oriented approach
- Empathy and professionalism in situations
- Aiming for high-quality solutions
Tasks
- Act as an operational contact for German customers
- Handle inquiries via phone, chat, and email
- Provide clear solutions to customer inquiries
- Develop deep understanding of the FinTech product
- Learn about product use cases, markets, and needs
- Understand financial workflows, payments, and operations
- Solve complex customer problems
- Connect different pieces of information
- Identify root causes of issues
- Assess potential risks
- Escalate issues when needed
- Collaborate with Compliance, Product, and Risk teams
- Work with other Operations colleagues
- Resolve cases efficiently
- Improve internal workflows
- Contribute ideas to improve processes
Education
- Currently in higher educationOR
- Bachelor's degree
Languages
- German – Native
- English – Business Fluent
- Dutch – Basic
Benefits
Career Advancement
- Clear career path
- Internal mobility opportunities
Snacks & Drinks
- Weekly breakfasts
Other Benefits
- Friday demos
Workation & Sabbatical
- 20 days work from abroad
Learning & Development
- Learning & Development budget
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Moss and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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MOMoss
Customer Operations Analyst(m/w/x)
Berlin
Full-timeWith Home OfficeJunior
Nejo AI Summary
Customer support for German SMBs using FinTech spend management software. Native German and strong English skills required. 20 days work from abroad.
Requirements
- Bachelor’s degree or equivalent
- Native-level German (C2)
- Strong English skills (min. C1)
- Dutch language skills (strong plus)
- Interest in FinTech, financial processes, or operational excellence
- Proactive, hands-on mindset
- Willingness to take ownership
- Resilience
- Comfortable in fast-paced environment
- Clear, confident, professional communication (German and English)
- Analytical and curious mindset
- Process understanding and problem-solving skills
- Detail-oriented and structured work approach
- Accuracy in data, documentation, and cases
- Resilient and organized
- Ability to prioritize tasks and manage cases
- Calmness in dynamic environment
- Eagerness to learn
- Quick adaptation to new tools and technologies
- Active feedback seeking for improvement
- Customer-oriented approach
- Empathy and professionalism in situations
- Aiming for high-quality solutions
Tasks
- Act as an operational contact for German customers
- Handle inquiries via phone, chat, and email
- Provide clear solutions to customer inquiries
- Develop deep understanding of the FinTech product
- Learn about product use cases, markets, and needs
- Understand financial workflows, payments, and operations
- Solve complex customer problems
- Connect different pieces of information
- Identify root causes of issues
- Assess potential risks
- Escalate issues when needed
- Collaborate with Compliance, Product, and Risk teams
- Work with other Operations colleagues
- Resolve cases efficiently
- Improve internal workflows
- Contribute ideas to improve processes
Education
- Currently in higher educationOR
- Bachelor's degree
Languages
- German – Native
- English – Business Fluent
- Dutch – Basic
Benefits
Career Advancement
- Clear career path
- Internal mobility opportunities
Snacks & Drinks
- Weekly breakfasts
Other Benefits
- Friday demos
Workation & Sabbatical
- 20 days work from abroad
Learning & Development
- Learning & Development budget
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Moss and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Moss
Industry
FinancialServices
Description
Moss is a SaaS scale-up founded in Berlin, aiming to power SMBs' spend across Europe with a fully digital, AI-driven solution.
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