Moss
Customer Operations Analyst(m/w/x)
Full-timeWith HomeofficeJunior
Berlin
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MOMoss
Customer Support Intern(m/w/x)
Berlin
Full-timeInternshipWith Home Office
Nejo AI Summary
German customer support for FinTech SaaS product via phone, chat, email. Native German and strong English skills required. 20 days work from abroad, €600 L&D budget.
Requirements
- Degree in Business, Communications, Finance, Economics, Law, or related field or comparable practical experience
- Native-level German (C2)
- Strong English skills (min. C1)
- Dutch language skills (strong plus)
- Interest in FinTech, financial processes, or operational excellence
- Proactive, hands-on mindset
- Willingness to take ownership
- Resilience
- Comfortable in fast-paced environment
- Clear, confident, professional communication in German (written and spoken)
- Clear, confident, professional communication in English (written and spoken)
- Analytical mindset
- Curiosity
- Enjoyment of understanding processes
- Enjoyment of identifying patterns
- Enjoyment of solving problems logically
- Detail-oriented
- Structured work approach
- Accuracy in handling data, documentation, and customer cases
- Resilient
- Organized
- Ability to prioritize tasks
- Ability to manage multiple cases
- Ability to stay calm in dynamic environment
- Eagerness to learn
- Adaptability to new tools, technologies, regulatory topics
- Active seeking of feedback for improvement
- Customer-oriented approach
- Empathy in situations
- Professionalism in situations
- Aiming for high-quality solutions
Tasks
- Act as a key operational contact for German customers
- Handle customer inquiries via phone, chat, and email
- Provide clear solutions to customer inquiries
- Build trust and confidence with customers
- Develop a deep understanding of the FinTech product
- Learn about different product use cases and markets
- Understand customer needs and financial workflows
- Solve complex customer problems beyond scripts
- Approach complex situations with curiosity and structure
- Identify root causes of issues
- Assess potential risks
- Escalate issues when needed
- Collaborate with Compliance, Product, and Risk teams
- Work with other Operations colleagues
- Resolve cases efficiently
- Improve internal workflows
- Contribute ideas to improve processes
- Learn how processes and data improve customer experience
Education
- Currently in higher educationOR
- Bachelor's degree
Languages
- German – Native
- English – Business Fluent
- Dutch – Basic
Benefits
Workation & Sabbatical
- 20 days work from abroad
Learning & Development
- 600 EUR/GBP Learning & Development Budget
Corporate Discounts
- Local benefits
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Moss and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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MOMoss
Customer Support Intern(m/w/x)
Berlin
Full-timeInternshipWith Home Office
Nejo AI Summary
German customer support for FinTech SaaS product via phone, chat, email. Native German and strong English skills required. 20 days work from abroad, €600 L&D budget.
Requirements
- Degree in Business, Communications, Finance, Economics, Law, or related field or comparable practical experience
- Native-level German (C2)
- Strong English skills (min. C1)
- Dutch language skills (strong plus)
- Interest in FinTech, financial processes, or operational excellence
- Proactive, hands-on mindset
- Willingness to take ownership
- Resilience
- Comfortable in fast-paced environment
- Clear, confident, professional communication in German (written and spoken)
- Clear, confident, professional communication in English (written and spoken)
- Analytical mindset
- Curiosity
- Enjoyment of understanding processes
- Enjoyment of identifying patterns
- Enjoyment of solving problems logically
- Detail-oriented
- Structured work approach
- Accuracy in handling data, documentation, and customer cases
- Resilient
- Organized
- Ability to prioritize tasks
- Ability to manage multiple cases
- Ability to stay calm in dynamic environment
- Eagerness to learn
- Adaptability to new tools, technologies, regulatory topics
- Active seeking of feedback for improvement
- Customer-oriented approach
- Empathy in situations
- Professionalism in situations
- Aiming for high-quality solutions
Tasks
- Act as a key operational contact for German customers
- Handle customer inquiries via phone, chat, and email
- Provide clear solutions to customer inquiries
- Build trust and confidence with customers
- Develop a deep understanding of the FinTech product
- Learn about different product use cases and markets
- Understand customer needs and financial workflows
- Solve complex customer problems beyond scripts
- Approach complex situations with curiosity and structure
- Identify root causes of issues
- Assess potential risks
- Escalate issues when needed
- Collaborate with Compliance, Product, and Risk teams
- Work with other Operations colleagues
- Resolve cases efficiently
- Improve internal workflows
- Contribute ideas to improve processes
- Learn how processes and data improve customer experience
Education
- Currently in higher educationOR
- Bachelor's degree
Languages
- German – Native
- English – Business Fluent
- Dutch – Basic
Benefits
Workation & Sabbatical
- 20 days work from abroad
Learning & Development
- 600 EUR/GBP Learning & Development Budget
Corporate Discounts
- Local benefits
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Moss and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Moss
Industry
FinancialServices
Description
Moss is a SaaS scale-up founded in Berlin, aiming to power SMBs' spend across Europe with a fully digital, AI-driven solution.
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