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MA
Malt
5d ago

Customer Onboarding & Success Specialist(m/w/x)

Berlin
Full-timeWith Home OfficeExperienced

Description

You will drive project success by managing the entire client and freelancer onboarding journey, ensuring smooth invoicing and renewals while acting as a vital expert on contract delivery.

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Requirements

  • •Strong client relationship management skills
  • •Skill in conflict resolution techniques
  • •Ability to improve operational workflows
  • •Advanced Google Sheets and Notion skills
  • •Experience in managing business pipelines
  • •Comfort with contract management communication
  • •Basic knowledge of billing processes
  • •Full professional English and German proficiency

Work Experience

approx. 1 - 4 years

Tasks

  • •Manage client support and platform onboarding
  • •Account for client account set-up
  • •Onboard freelancers from invitation to first payment
  • •Pitch platform benefits to increase client autonomy
  • •Handle incoming inquiries and escalate when necessary
  • •Validate quotes and timesheets for non-autonomous clients
  • •Oversee purchase orders and billing topics
  • •Support VMS staffing and documentation processes
  • •Drive project renewals by anticipating end dates
  • •Partner with Account Managers to build relationships
  • •Apply contract SLA clauses and penalty expertise

Tools & Technologies

Google SheetsNotionLookerCRM tools

Languages

English – Business Fluent

German – Business Fluent

Benefits

More Vacation Days

  • •30 days of vacation

Competitive Pay

  • •Employee Stock Options

Workation & Sabbatical

  • •One-month paid sabbatical leave

Other Benefits

  • •Free books

Team Events

  • •Annual team building events
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