Mercanis
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeManagement
Berlin
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MAMalt
Customer Onboarding & Success Specialist(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Managing critical project processes and renewals at a tech-powered freelance marketplace, coordinating client operations. Advanced Google Sheets and Notion skills required. Employee Stock Options, one month paid sabbatical, free books.
Requirements
- Strong client relationship management skills, ideally in SaaS or Marketplace environments
- Skilled in conflict resolution techniques
- Ability to identify and improve operational workflows
- Advanced Google Sheets and Notion skills
- Basic knowledge of Looker
- Experience with CRM tools
- Experience in managing business pipelines
- Comfort with communication strategies involving contracting and contract management
- Basic knowledge of billing and invoicing processes
- Native German language skills
- Full professional proficiency in English
Tasks
- Manage critical project processes
- Drive project renewals
- Serve as the primary external client contact
- Serve as the primary internal contact for client operations
- Manage client support
- Onboard clients onto the platform
- Set up client accounts
- Onboard Malt Open freelancers quickly
- Manage freelancer onboarding from invitation to payment
- Deliver a high-quality freelancer experience
- Pitch platform benefits to clients
- Act as the primary contact for client inquiries
- Escalate client inquiries to internal stakeholders
- Manage manual client processes
- Manage manual project processes
- Validate quotes for non-autonomous clients
- Validate timesheets for non-autonomous clients
- Oversee Purchase Order (PO) management
- Manage billing-related topics
- Facilitate smooth invoicing flows
- Provide administrative support for VMS staffing
- Provide administrative support for documentation processes
- Anticipate ending projects
- Support the project renewal process
- Act as a Business Partner to Account Managers
- Build strong collaboration with Account Managers
- Build strong relationships with Account Managers
- Become an expert on client contracts
- Ensure correct application of client contracts
- Ensure business delivery success
Work Experience
- approx. 1 - 4 years
Education
- High school diploma
Languages
- German – Native
- English – Business Fluent
Tools & Technologies
- Google Sheets
- Notion
- Looker
- CRM tools
Benefits
Flexible Working
- Hybrid work policy
More Vacation Days
- 30 days of vacation
Competitive Pay
- Employee Stock Options
Workation & Sabbatical
- One month paid sabbatical leave
Other Benefits
- Free books
Team Events
- Annual team building events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Malt and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
- Moss
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MAMalt
Customer Onboarding & Success Specialist(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Managing critical project processes and renewals at a tech-powered freelance marketplace, coordinating client operations. Advanced Google Sheets and Notion skills required. Employee Stock Options, one month paid sabbatical, free books.
Requirements
- Strong client relationship management skills, ideally in SaaS or Marketplace environments
- Skilled in conflict resolution techniques
- Ability to identify and improve operational workflows
- Advanced Google Sheets and Notion skills
- Basic knowledge of Looker
- Experience with CRM tools
- Experience in managing business pipelines
- Comfort with communication strategies involving contracting and contract management
- Basic knowledge of billing and invoicing processes
- Native German language skills
- Full professional proficiency in English
Tasks
- Manage critical project processes
- Drive project renewals
- Serve as the primary external client contact
- Serve as the primary internal contact for client operations
- Manage client support
- Onboard clients onto the platform
- Set up client accounts
- Onboard Malt Open freelancers quickly
- Manage freelancer onboarding from invitation to payment
- Deliver a high-quality freelancer experience
- Pitch platform benefits to clients
- Act as the primary contact for client inquiries
- Escalate client inquiries to internal stakeholders
- Manage manual client processes
- Manage manual project processes
- Validate quotes for non-autonomous clients
- Validate timesheets for non-autonomous clients
- Oversee Purchase Order (PO) management
- Manage billing-related topics
- Facilitate smooth invoicing flows
- Provide administrative support for VMS staffing
- Provide administrative support for documentation processes
- Anticipate ending projects
- Support the project renewal process
- Act as a Business Partner to Account Managers
- Build strong collaboration with Account Managers
- Build strong relationships with Account Managers
- Become an expert on client contracts
- Ensure correct application of client contracts
- Ensure business delivery success
Work Experience
- approx. 1 - 4 years
Education
- High school diploma
Languages
- German – Native
- English – Business Fluent
Tools & Technologies
- Google Sheets
- Notion
- Looker
- CRM tools
Benefits
Flexible Working
- Hybrid work policy
More Vacation Days
- 30 days of vacation
Competitive Pay
- Employee Stock Options
Workation & Sabbatical
- One month paid sabbatical leave
Other Benefits
- Free books
Team Events
- Annual team building events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Malt and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Malt
Industry
IT
Description
Malt is Europe's leading freelance marketplace, connecting over 700,000 talented freelancers with 70,000+ companies.
Not a perfect match?
- Mercanis
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeManagementBerlin - Moss
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin - Urban Sports Club
Customer Success Manager - Mid-Market(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin, Köln - Leapsome
Customer Success Manager /Account Manager - German Speaking, SMB(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin - Pliant
Customer Support Specialist(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin