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FRFrisbii

Customer Onboarding Specialist(m/w/x)

Kempten (Allgäu), Frankfurt am Main, Berlin, Hamburg
Full-timeWith Home OfficeExperienced

Onboarding international clients to subscription management platform. API tools and e-commerce platform familiarity needed. On-site training with team leads.

Requirements

  • Proven experience in customer support, onboarding, project management, or related technical role
  • Familiarity with e-commerce, subscription management, payment, or accounting platforms
  • Experience with API tools
  • Strong communication and interpersonal skills
  • Ability to understand and explain technical processes
  • Patient and empathetic approach to customer service
  • Excellent teamwork and collaboration skills
  • Ability to multitask and manage customer projects
  • Proficiency in CRM software and onboarding tools

Tasks

  • Onboard international customers to our platforms
  • Ensure customers understand platform features and functionality
  • Consult customers on using professional tools
  • Coordinate KYB applications with acquirers
  • Explain technical concepts clearly to customers
  • Help customers navigate the platform
  • Resolve customer issues during onboarding
  • Support building customer integrations
  • Collaborate with cross-functional teams
  • Streamline the onboarding experience
  • Address customer feedback
  • Develop training materials for customers
  • Maintain customer onboarding documentation
  • Gather customer insights and feedback
  • Share findings with relevant teams

Work Experience

  • approx. 1 - 4 years

Education

  • High school diploma

Languages

  • GermanBusiness Fluent
  • EnglishBusiness Fluent

Tools & Technologies

  • API tools
  • CRM software
  • e-commerce platforms
  • subscription management platforms
  • payment platforms
  • accounting platforms
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