DKV Mobility
Customer Service Representative(m/w/x)
Full-time/Part-timeWith HomeofficeExperienced
Ratingen
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SOSolventum
Customer Issue Resolution Representative CER(m/w/x)
Düsseldorf
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Resolving customer billing, collections, and complaint issues for a new healthcare company. Bachelor's degree and customer service/finance experience required. 4-day work week, company car for private use.
Requirements
- Bachelor's degree (business, economics preferred)
- Customer service, finance, supply chain, or sales experience
- Customer service processes and systems experience (S4-Hana / SAP, Sales Force)
- Strong customer facing skills (professional, positive, tactful demeanor)
- Strong interpersonal, communication, analytical, organizational, and planning skills
- Adaptability, initiative, accountability, teamwork, continuous improvement mindset
- Problem solving using judgment, research, and analytic skills
- Financial statements analysis, negotiation, credit and financial counsel skills
- Disciplined, organized, and resilient
- Fluent German language skills
- Good English language skills
- Legally authorized to work without sponsorship
Tasks
- Handle customer issues related to billing, collections, and complaints
- Manage disputes, returns, adjustments, and collection activities
- Secure timely payment and short cycle times for customer complaints
- Partner with customers and internal quality teams to resolve delinquent accounts
- Perform vigorous collection activities on past due accounts
- Work independently within defined credit policies and procedures
- Handle sensitive and confidential financial data
- Build credibility and trust with customers and businesses
- Resolve customer issues efficiently and accurately
- Use SAP/S4-Hana and Salesforce systems
- Maintain current SAP training and certifications
- Interpret policies and regulations
- Investigate and resolve customer problems
- Communicate with other departments and providers
- Identify and implement service solutions
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- German – Native
- English – Business Fluent
Tools & Technologies
- S4-Hana
- SAP
- Sales Force
Benefits
Competitive Pay
- Competitive pay
Other Benefits
- Competitive benefits
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Solventum and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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SOSolventum
Customer Issue Resolution Representative CER(m/w/x)
Düsseldorf
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Resolving customer billing, collections, and complaint issues for a new healthcare company. Bachelor's degree and customer service/finance experience required. 4-day work week, company car for private use.
Requirements
- Bachelor's degree (business, economics preferred)
- Customer service, finance, supply chain, or sales experience
- Customer service processes and systems experience (S4-Hana / SAP, Sales Force)
- Strong customer facing skills (professional, positive, tactful demeanor)
- Strong interpersonal, communication, analytical, organizational, and planning skills
- Adaptability, initiative, accountability, teamwork, continuous improvement mindset
- Problem solving using judgment, research, and analytic skills
- Financial statements analysis, negotiation, credit and financial counsel skills
- Disciplined, organized, and resilient
- Fluent German language skills
- Good English language skills
- Legally authorized to work without sponsorship
Tasks
- Handle customer issues related to billing, collections, and complaints
- Manage disputes, returns, adjustments, and collection activities
- Secure timely payment and short cycle times for customer complaints
- Partner with customers and internal quality teams to resolve delinquent accounts
- Perform vigorous collection activities on past due accounts
- Work independently within defined credit policies and procedures
- Handle sensitive and confidential financial data
- Build credibility and trust with customers and businesses
- Resolve customer issues efficiently and accurately
- Use SAP/S4-Hana and Salesforce systems
- Maintain current SAP training and certifications
- Interpret policies and regulations
- Investigate and resolve customer problems
- Communicate with other departments and providers
- Identify and implement service solutions
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- German – Native
- English – Business Fluent
Tools & Technologies
- S4-Hana
- SAP
- Sales Force
Benefits
Competitive Pay
- Competitive pay
Other Benefits
- Competitive benefits
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Solventum and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Solventum
Industry
Healthcare
Description
Das Unternehmen ist ein junges Gesundheitsunternehmen, das innovative Lösungen an der Schnittstelle von Gesundheit, Material- und Datenwissenschaft entwickelt.
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