thinkproject
Technical Program Manager – Migration(m/w/x)
Full-timeWith HomeofficeExperienced
München, Berlin, Wuppertal
New Job?Nejo!
Your personal AI career agent
THthinkproject
Customer Insight & Adoption Lead(m/w/x)
München, Berlin, Wuppertal
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Collecting and synthesizing customer insights from workflows for a unified construction software platform at a construction software provider. Direct customer engagement and translating research into product inputs expected. Free English lessons provided.
Requirements
- Proven experience in customer insight, user research, product discovery, or similar hands-on role
- Strong ability to engage with customers and build trust
- Experience translating customer research into actionable insights
- Comfort working with Product Managers and designers in agile environment
- Excellent written and verbal communication and facilitation skills
- Ability to synthesize qualitative feedback into clear themes
- Strong organizational skills and ability to manage multiple feedback streams
- Fluent German and English
- Experience running customer councils, advisory boards, or early adopter programs
- Background in UX research, service design, or human-centered design
- Familiarity with SaaS or enterprise software products
- Experience with usage data, analytics, or adoption metrics
- Familiarity with construction, infrastructure, or asset lifecycle management software
Tasks
- Ensure products reflect customer needs and deliver user value.
- Act as the customer voice within Product and Engineering.
- Ground product decisions in evidence, insight, and feedback.
- Understand user needs, behaviors, and pain points.
- Influence product direction, UX decisions, and delivery priorities.
- Collaborate closely with Product Managers and UI/UX team.
- Collect, synthesize, and communicate customer insights.
- Engage with customers to understand needs, workflows, and pain points.
- Plan and conduct customer research with Product Managers.
- Translate customer insights for Product Managers and UX designers.
- Validate assumptions and ground product decisions in user evidence.
- Partner with Product Managers to shape problem statements, priorities, and roadmap.
- Collaborate with UI/UX on user journeys, interaction design, and usability.
- Ensure early consideration of customer feedback in discovery.
- Support Product Managers with insight-backed narratives for trade-offs and prioritization.
- Manage customer councils, advisory boards, and early adopter programs.
- Recruit, engage, and maintain relationships with representative customers and user groups.
- Define objectives, formats, and cadences for customer councils.
- Capture, synthesize, and integrate feedback into product and UX.
- Communicate outcomes and demonstrate impact of input to participants.
- Monitor customer adoption and usage of new features.
- Partner with Product, UX, and Services to identify adoption issues and usability gaps.
- Integrate adoption insights into product improvement and roadmap.
- Define success metrics for user value, adoption, and satisfaction.
- Collaborate with Product and Engineering to incorporate instrumentation.
- Establish processes for capturing, storing, and sharing insights.
- Improve visibility of customer needs and feedback.
- Promote customer-centricity and evidence-based decisions.
- Advocate for continuous product discovery.
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- SaaS
- Enterprise software
- Construction software
- Infrastructure software
- Asset lifecycle management software
- Analytics
Benefits
Learning & Development
- Lunch 'n' Learn Sessions
- Free English Lessons
- Thinkproject Academy
- Unlimited learning
Other Benefits
- Women's Network
- LGBTQIA+ Network
Startup Environment
- Coffee Chat Roulette
Team Events
- Social Events
Social Impact
- Volunteering Activities
Informal Culture
- Open Forum with Leadership
Flexible Working
- Hybrid working
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of thinkproject and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
- thinkproject
Senior Technical Program Manager – Migration(m/w/x)
Full-timeWith HomeofficeSeniorMünchen, Berlin, Wuppertal - Appinio
Senior Customer Success Manager DACH(m/w/x)
Full-timeWith HomeofficeSeniorHamburg, Berlin, München - Celonis
Product Lead - Front Office(m/w/x)
Full-timeWith HomeofficeSeniorMünchen - Carl Zeiss AG
Product Owner - Digital Customer Solutions(m/w/x)
Full-timeWith HomeofficeExperiencedMünchen
THthinkproject
Customer Insight & Adoption Lead(m/w/x)
München, Berlin, Wuppertal
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Collecting and synthesizing customer insights from workflows for a unified construction software platform at a construction software provider. Direct customer engagement and translating research into product inputs expected. Free English lessons provided.
Requirements
- Proven experience in customer insight, user research, product discovery, or similar hands-on role
- Strong ability to engage with customers and build trust
- Experience translating customer research into actionable insights
- Comfort working with Product Managers and designers in agile environment
- Excellent written and verbal communication and facilitation skills
- Ability to synthesize qualitative feedback into clear themes
- Strong organizational skills and ability to manage multiple feedback streams
- Fluent German and English
- Experience running customer councils, advisory boards, or early adopter programs
- Background in UX research, service design, or human-centered design
- Familiarity with SaaS or enterprise software products
- Experience with usage data, analytics, or adoption metrics
- Familiarity with construction, infrastructure, or asset lifecycle management software
Tasks
- Ensure products reflect customer needs and deliver user value.
- Act as the customer voice within Product and Engineering.
- Ground product decisions in evidence, insight, and feedback.
- Understand user needs, behaviors, and pain points.
- Influence product direction, UX decisions, and delivery priorities.
- Collaborate closely with Product Managers and UI/UX team.
- Collect, synthesize, and communicate customer insights.
- Engage with customers to understand needs, workflows, and pain points.
- Plan and conduct customer research with Product Managers.
- Translate customer insights for Product Managers and UX designers.
- Validate assumptions and ground product decisions in user evidence.
- Partner with Product Managers to shape problem statements, priorities, and roadmap.
- Collaborate with UI/UX on user journeys, interaction design, and usability.
- Ensure early consideration of customer feedback in discovery.
- Support Product Managers with insight-backed narratives for trade-offs and prioritization.
- Manage customer councils, advisory boards, and early adopter programs.
- Recruit, engage, and maintain relationships with representative customers and user groups.
- Define objectives, formats, and cadences for customer councils.
- Capture, synthesize, and integrate feedback into product and UX.
- Communicate outcomes and demonstrate impact of input to participants.
- Monitor customer adoption and usage of new features.
- Partner with Product, UX, and Services to identify adoption issues and usability gaps.
- Integrate adoption insights into product improvement and roadmap.
- Define success metrics for user value, adoption, and satisfaction.
- Collaborate with Product and Engineering to incorporate instrumentation.
- Establish processes for capturing, storing, and sharing insights.
- Improve visibility of customer needs and feedback.
- Promote customer-centricity and evidence-based decisions.
- Advocate for continuous product discovery.
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- SaaS
- Enterprise software
- Construction software
- Infrastructure software
- Asset lifecycle management software
- Analytics
Benefits
Learning & Development
- Lunch 'n' Learn Sessions
- Free English Lessons
- Thinkproject Academy
- Unlimited learning
Other Benefits
- Women's Network
- LGBTQIA+ Network
Startup Environment
- Coffee Chat Roulette
Team Events
- Social Events
Social Impact
- Volunteering Activities
Informal Culture
- Open Forum with Leadership
Flexible Working
- Hybrid working
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of thinkproject and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
thinkproject
Industry
Construction
Description
The company offers a cohesive alternative to fragmented construction software, integrating mature solutions with an innovative platform.
Not a perfect match?
- thinkproject
Technical Program Manager – Migration(m/w/x)
Full-timeWith HomeofficeExperiencedMünchen, Berlin, Wuppertal - thinkproject
Senior Technical Program Manager – Migration(m/w/x)
Full-timeWith HomeofficeSeniorMünchen, Berlin, Wuppertal - Appinio
Senior Customer Success Manager DACH(m/w/x)
Full-timeWith HomeofficeSeniorHamburg, Berlin, München - Celonis
Product Lead - Front Office(m/w/x)
Full-timeWith HomeofficeSeniorMünchen - Carl Zeiss AG
Product Owner - Digital Customer Solutions(m/w/x)
Full-timeWith HomeofficeExperiencedMünchen