Description

You will drive customer success by managing regional accounts, overseeing technical implementations, and providing expert support to ensure seamless platform adoption and long-term satisfaction.

Requirements

• •Degree in Tourism, Business Administration or commercial education
• •Experience in customer-facing roles, ideally hospitality or TMC
• •Autonomous working style
• •Self-confident appearance in front of customers
• •Structured working and ability to work with data
• •High level of self-motivation
• •Strong orientation on results
• •Ability to prioritize and align with stakeholders
• •Excellent communication and solution presentation skills
• •Fluency in German and English

Tasks

• •Lead operations for assigned DACH region accounts
• •Act as the primary contact for customers and travel management companies
• •Support technical implementation during the delivery phase
• •Manage end-to-end implementation projects for local accounts
• •Provide high-quality customer support following global standards
• •Identify opportunities to improve operational excellence
• •Drive customer satisfaction, retention, and renewal rates
• •Implement customers onto the company platform
• •Ensure proper setup of products and solutions
• •Plan project tasks and steer internal stakeholders
• •Manage escalations and resolve complex issues
• •Conduct platform trainings for booking and payment portals
• •Educate customers on specific product solutions
• •Provide data-driven transparency on operational health
• •Define and orchestrate action plans for service deviations
• •Prioritize actions based on economic impact calculations
• •Collaborate with product and procurement departments for solutions
• •Identify automation potential to improve working procedures
• •Support special projects to standardize global support processes

Benefits