Mytheresa.com GmbH
Customer Care Specialist - Deutsch(m/w/x)
Vollzeitmit HomeofficeJunior
München
New Job?Nejo!
Your personal AI career agent
MYMytheresa.com GmbH
Customer Care Specialist - Chinese(m/w/x)
München
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Personalized customer service for luxury fashion e-commerce, handling calls and emails. Previous luxury retail customer service experience required. Up to 32 days holiday, 10 days/year mobile office abroad.
Requirements
- Previous customer service experience in luxury retail or customer-facing roles
- Excellent communication and interpersonal skills
- Strong critical thinking and problem-solving skills
- Familiarity with customer communication technology
- Familiarity with e-commerce-related technology
- Good computer skills, especially MS Office
- Conscientiousness handling customer data
- Flexibility and resilience
- Ability to work as part of a team
- Native-level proficiency in Chinese (written and spoken)
- Excellent English skills
- Additional languages are a plus
Tasks
- Build lasting customer relationships
- Promote brand loyalty through personalized service
- Respond efficiently to customer requests
- Handle phone calls and emails accurately
- Meet high service and KPI standards
- Establish relationships with relevant customers
- Collaborate with Payments, Customs, Warehouse, and Shipping
Work Experience
- approx. 1 - 4 years
Education
- Compulsory education
Languages
- Chinese – Native
- English – Business Fluent
Tools & Technologies
- MS Office
- customer communication technology
- e-commerce-related technology
Benefits
Modern Office
- Mobile office up to 20%
Workation & Sabbatical
- 10 days/year mobile office abroad
More Vacation Days
- Up to 32 days holiday
Learning & Development
- Language & e-learning courses
- Access to LinkedIn Learning
Corporate Discounts
- Staff discount up to 30%
- Discounted sports platforms & gyms
Retirement Plans
- Company pension scheme
Public Transport Subsidies
- Discounted travel card
Mental Health Support
- Individual support on mental health & well-being
Purpose-Driven Work
- Social Day
Competitive Pay
- Employee Share Purchase Plan
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Mytheresa.com GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
Noch nicht perfekt?
- Mytheresa.com GmbH
Customer Care & Fashion Advisor (IT) ASCH(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenMünchen - Westwing GmbH
Customer Care Content & Quality Lead(m/w/x)
Vollzeitmit HomeofficeSeniorMünchen - Mytheresa.com GmbH
Personal Shopping & Client Relations Manager(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenMünchen - MediaMarktSaturn Retail Group
Specialist Loyalty Program Management Global(m/w/x)
Vollzeitmit HomeofficeJuniorMünchen, Ingolstadt
MYMytheresa.com GmbH
Customer Care Specialist - Chinese(m/w/x)
München
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Personalized customer service for luxury fashion e-commerce, handling calls and emails. Previous luxury retail customer service experience required. Up to 32 days holiday, 10 days/year mobile office abroad.
Requirements
- Previous customer service experience in luxury retail or customer-facing roles
- Excellent communication and interpersonal skills
- Strong critical thinking and problem-solving skills
- Familiarity with customer communication technology
- Familiarity with e-commerce-related technology
- Good computer skills, especially MS Office
- Conscientiousness handling customer data
- Flexibility and resilience
- Ability to work as part of a team
- Native-level proficiency in Chinese (written and spoken)
- Excellent English skills
- Additional languages are a plus
Tasks
- Build lasting customer relationships
- Promote brand loyalty through personalized service
- Respond efficiently to customer requests
- Handle phone calls and emails accurately
- Meet high service and KPI standards
- Establish relationships with relevant customers
- Collaborate with Payments, Customs, Warehouse, and Shipping
Work Experience
- approx. 1 - 4 years
Education
- Compulsory education
Languages
- Chinese – Native
- English – Business Fluent
Tools & Technologies
- MS Office
- customer communication technology
- e-commerce-related technology
Benefits
Modern Office
- Mobile office up to 20%
Workation & Sabbatical
- 10 days/year mobile office abroad
More Vacation Days
- Up to 32 days holiday
Learning & Development
- Language & e-learning courses
- Access to LinkedIn Learning
Corporate Discounts
- Staff discount up to 30%
- Discounted sports platforms & gyms
Retirement Plans
- Company pension scheme
Public Transport Subsidies
- Discounted travel card
Mental Health Support
- Individual support on mental health & well-being
Purpose-Driven Work
- Social Day
Competitive Pay
- Employee Share Purchase Plan
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Mytheresa.com GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Mytheresa.com GmbH
Industry
Fashion
Description
The company combines technology and luxury fashion, focusing on creativity and digital advancement.
Noch nicht perfekt?
- Mytheresa.com GmbH
Customer Care Specialist - Deutsch(m/w/x)
Vollzeitmit HomeofficeJuniorMünchen - Mytheresa.com GmbH
Customer Care & Fashion Advisor (IT) ASCH(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenMünchen - Westwing GmbH
Customer Care Content & Quality Lead(m/w/x)
Vollzeitmit HomeofficeSeniorMünchen - Mytheresa.com GmbH
Personal Shopping & Client Relations Manager(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenMünchen - MediaMarktSaturn Retail Group
Specialist Loyalty Program Management Global(m/w/x)
Vollzeitmit HomeofficeJuniorMünchen, Ingolstadt