Mytheresa.com GmbH
Teamlead IT Operations(m/w/x)
Full-timeWith HomeofficeSenior
Leipzig, München
New Job?Nejo!
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WEWestwing GmbH
Customer Care Content & Quality Lead(m/w/x)
München
Full-timeWith Home OfficeSenior
Nejo AI Summary
Evolving content and quality standards for premium e-commerce customer care, leveraging AI tools for productivity. Team leadership and hands-on AI experience required. 30 days holiday, dog-friendly office, and wellbeing support.
Requirements
- Team leadership and development experience
- Driving quality improvements and operational excellence
- Achieving KPIs in scalable support environment
- Hands-on experience with AI-driven tools
- Data analytics for productivity enhancement
- Deriving actionable insights from data
- Excellent communication skills
- Stakeholder management skills
- Translating insights into clear guidelines
- Strong analytical mindset
- Strong problem-solving mindset
- High level of ownership
- High attention to detail
- Highly organised mindset
- Effective prioritization skills
- Ability to work in fast-paced global environment
- Fluency in German (written and spoken)
- Fluency in English (written and spoken)
Tasks
- Define and maintain global customer care guidelines
- Evolving content and quality standards for premium service
- Leverage AI tools to enhance productivity and streamline workflows
- Implement AI-supported, end-to-end quality monitoring
- Analyze performance data and AI insights for improvement
- Identify gaps and develop data-backed improvement initiatives
- Collaborate with Customer Care and cross-functional teams
- Ensure alignment and drive joint initiatives
- Establish continuous improvement frameworks
- Systematically implement and embed improvement opportunities
Work Experience
- 5 - 7 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- AI-driven tools
- Data analytics
Benefits
More Vacation Days
- 30 days of paid holiday
Informal Culture
- Dog-friendly office
Corporate Discounts
- Exclusive discounts
Mental Health Support
- Wellbeing support
Sustainability Focus
- Sustainable mobility options
Family Support
- Support for working parents
Childcare
- On-site daycare
Social Impact
- Annual Social Impact Day
Team Events
- Team rituals
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Westwing GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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WEWestwing GmbH
Customer Care Content & Quality Lead(m/w/x)
München
Full-timeWith Home OfficeSenior
Nejo AI Summary
Evolving content and quality standards for premium e-commerce customer care, leveraging AI tools for productivity. Team leadership and hands-on AI experience required. 30 days holiday, dog-friendly office, and wellbeing support.
Requirements
- Team leadership and development experience
- Driving quality improvements and operational excellence
- Achieving KPIs in scalable support environment
- Hands-on experience with AI-driven tools
- Data analytics for productivity enhancement
- Deriving actionable insights from data
- Excellent communication skills
- Stakeholder management skills
- Translating insights into clear guidelines
- Strong analytical mindset
- Strong problem-solving mindset
- High level of ownership
- High attention to detail
- Highly organised mindset
- Effective prioritization skills
- Ability to work in fast-paced global environment
- Fluency in German (written and spoken)
- Fluency in English (written and spoken)
Tasks
- Define and maintain global customer care guidelines
- Evolving content and quality standards for premium service
- Leverage AI tools to enhance productivity and streamline workflows
- Implement AI-supported, end-to-end quality monitoring
- Analyze performance data and AI insights for improvement
- Identify gaps and develop data-backed improvement initiatives
- Collaborate with Customer Care and cross-functional teams
- Ensure alignment and drive joint initiatives
- Establish continuous improvement frameworks
- Systematically implement and embed improvement opportunities
Work Experience
- 5 - 7 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- AI-driven tools
- Data analytics
Benefits
More Vacation Days
- 30 days of paid holiday
Informal Culture
- Dog-friendly office
Corporate Discounts
- Exclusive discounts
Mental Health Support
- Wellbeing support
Sustainability Focus
- Sustainable mobility options
Family Support
- Support for working parents
Childcare
- On-site daycare
Social Impact
- Annual Social Impact Day
Team Events
- Team rituals
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Westwing GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Westwing GmbH
Industry
Retail
Description
Westwing is Europe’s #1 in Beautiful Living e-commerce, offering a curated assortment of design products across 20+ countries.
Not a perfect match?
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