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MYMytheresa.com GmbH

Customer Care Specialist - Chinese(m/w/x)

München
Full-timeWith Home OfficeExperienced
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Personalized customer service for luxury fashion e-commerce, handling calls and emails. Previous luxury retail customer service experience required. Up to 32 days holiday, 10 days/year mobile office abroad.

Requirements

  • Previous customer service experience in luxury retail or customer-facing roles
  • Excellent communication and interpersonal skills
  • Strong critical thinking and problem-solving skills
  • Familiarity with customer communication technology
  • Familiarity with e-commerce-related technology
  • Good computer skills, especially MS Office
  • Conscientiousness handling customer data
  • Flexibility and resilience
  • Ability to work as part of a team
  • Native-level proficiency in Chinese (written and spoken)
  • Excellent English skills
  • Additional languages are a plus

Tasks

  • Build lasting customer relationships
  • Promote brand loyalty through personalized service
  • Respond efficiently to customer requests
  • Handle phone calls and emails accurately
  • Meet high service and KPI standards
  • Establish relationships with relevant customers
  • Collaborate with Payments, Customs, Warehouse, and Shipping

Work Experience

  • approx. 1 - 4 years

Education

  • Compulsory education

Languages

  • Chinese – Native
  • English – Business Fluent

Tools & Technologies

  • MS Office
  • customer communication technology
  • e-commerce-related technology

Benefits

Modern Office

  • Mobile office up to 20%

Workation & Sabbatical

  • 10 days/year mobile office abroad

More Vacation Days

  • Up to 32 days holiday

Learning & Development

  • Language & e-learning courses
  • Access to LinkedIn Learning

Corporate Discounts

  • Staff discount up to 30%
  • Discounted sports platforms & gyms

Retirement Plans

  • Company pension scheme

Public Transport Subsidies

  • Discounted travel card

Mental Health Support

  • Individual support on mental health & well-being

Purpose-Driven Work

  • Social Day

Competitive Pay

  • Employee Share Purchase Plan
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Mytheresa.com GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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