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Sartorius Stedim Biotech GmbH
last mo.

CRM Business Administrator(m/w/x)

Göttingen
Full-timeWith Home OfficeExperienced

Description

In this role, you will be at the heart of Salesforce management, ensuring users can easily navigate the platform while collaborating with various teams to enhance business processes. Your day will involve customizing solutions, training users, and staying current with platform updates.

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Requirements

  • •Bachelor’s degree in computer science or related fields
  • •Several years of experience in Salesforce CRM administration
  • •Salesforce Administrator or Salesforce App Builder certification
  • •Familiarity with sales business processes
  • •Solid experience in end user training
  • •Very good communication skills
  • •Strong troubleshooting, logical and analytical skills
  • •Fluent English, additional languages advantageous
  • •Ability to work under pressure
  • •Good time and deadline management skills

Education

Bachelor's degree

Work Experience

approx. 1 - 4 years

Tasks

  • •Define system requirements and customize Salesforce
  • •Ensure user-friendly Salesforce experience for all technical levels
  • •Administer Salesforce, including user management and data integrity
  • •Resolve configuration bugs and utilize data loader for record updates
  • •Act as the first point of contact for feature requests and changes
  • •Conduct research to find optimal solutions for feature requests
  • •Collaborate with sales, customer service, and marketing teams
  • •Resolve service requests and provide regular updates
  • •Partner with IT to design, build, test, and deploy solutions
  • •Provide training on CRM features and processes
  • •Stay updated on new tools and capabilities of the platform

Tools & Technologies

Salesforce

Languages

English – Business Fluent

Benefits

Mentorship & Coaching

  • •Mentoring programs
  • •Talent Talks
  • •Coaching for managers

Career Advancement

  • •Leadership programs

Learning & Development

  • •Internal seminar offerings
  • •Welcome Workshops

Flexible Working

  • •Remote options
  • •Flextime
  • •Flexible work schedules

Workation & Sabbatical

  • •Sabbaticals

Modern Office

  • •Open office spaces

Free or Subsidized Food

  • •Company restaurant with vegetarian options
  • •Cozy Italian bistro

Healthcare & Fitness

  • •Fitness studio

Childcare

  • •Daycare center

Other Benefits

  • •Comprehensive onboarding
  • •Mutual support
  • •Communities on numerous topics

Informal Culture

  • •Buddy as point of contact
  • •Team spirit
  • •International collaboration
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