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Sartorius Stedim Biotech GmbH
last mo.

Manager of CRM Business Administration(m/w/x)

Göttingen
Full-timeWith Home OfficeManagement

Description

In this role, you will lead a team of Salesforce administrators while optimizing the CRM system to enhance sales and service operations. Your day-to-day responsibilities will involve collaborating with stakeholders, training users, and driving strategic improvements to support business goals.

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Requirements

  • •Degree in business administration or related field
  • •Several years of sales experience
  • •Strong leadership skills
  • •Experience in managing international teams
  • •Excellent communication skills
  • •Interpersonal skills for stakeholder management
  • •Fluent English
  • •Additional languages are an advantage
  • •Proficiency in CRM systems, particularly Salesforce
  • •Focus on system administration and user support
  • •Experience in project management
  • •Experience in process improvement initiatives
  • •Analytical skills for reporting and data analysis
  • •Innovative and disruptive mindset
  • •Strong project management skills
  • •Presentation skills
  • •Negotiation skills

Education

Bachelor's degree

Work Experience

approx. 4 - 6 years

Tasks

  • •Lead and develop a team of Salesforce administrators
  • •Oversee CRM system administration and optimization
  • •Provide support and training to end-users on CRM functionalities
  • •Manage system issues and enhancement requests
  • •Coordinate with IT to implement system improvements
  • •Collaborate with stakeholders to align CRM processes with business needs
  • •Monitor and report on CRM data quality and KPIs
  • •Participate in business process mapping and digital transformation projects
  • •Partner with leadership to develop CRM strategies for customer engagement

Tools & Technologies

Salesforce

Languages

English – Fluent

Benefits

Other Benefits

  • •Personal and professional development
  • •Comprehensive onboarding
  • •Support for diversity and inclusion

Family Support

  • •Work life balance

Modern Office

  • •Large, modern campus

Informal Culture

  • •Welcoming culture
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