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SASartorius Stedim Biotech GmbH

Manager of CRM Business Administration(m/w/x)

Göttingen
Full-timeWith Home OfficeManagement

Leading a team of Salesforce administrators for CRM optimization and end-user support at a global life science company. Experience managing international teams required. Work on a large, modern campus.

Requirements

  • Degree in business administration or related field
  • Several years of sales experience
  • Strong leadership skills
  • Experience in managing international teams
  • Excellent communication skills
  • Interpersonal skills for stakeholder management
  • Fluent English
  • Additional languages are an advantage
  • Proficiency in CRM systems, particularly Salesforce
  • Focus on system administration and user support
  • Experience in project management
  • Experience in process improvement initiatives
  • Analytical skills for reporting and data analysis
  • Innovative and disruptive mindset
  • Strong project management skills
  • Presentation skills
  • Negotiation skills

Tasks

  • Lead and develop a team of Salesforce administrators
  • Oversee CRM system administration and optimization
  • Provide support and training to end-users on CRM functionalities
  • Manage system issues and enhancement requests
  • Coordinate with IT to implement system improvements
  • Collaborate with stakeholders to align CRM processes with business needs
  • Monitor and report on CRM data quality and KPIs
  • Participate in business process mapping and digital transformation projects
  • Partner with leadership to develop CRM strategies for customer engagement

Work Experience

  • approx. 4 - 6 years

Education

  • Bachelor's degree

Languages

  • EnglishFluent

Tools & Technologies

  • Salesforce

Benefits

Other Benefits

  • Personal and professional development
  • Comprehensive onboarding
  • Support for diversity and inclusion

Family Support

  • Work life balance

Modern Office

  • Large, modern campus

Informal Culture

  • Welcoming culture
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