CRM Architect(m/w/x)

Description

You will shape the company's CRM strategy by designing tailored ServiceNow architectures for enterprise clients, bridging the gap between complex business needs and transformative technical solutions.

Requirements

• •Experience integrating AI into work processes
• •Experience leading end-to-end CRM transformations
• •Experience as Architect or Principal Consultant
• •Familiarity with ServiceNow or willingness to learn
• •Strong problem-solving and strategic thinking skills
• •Excellent communication and stakeholder management skills
• •Understanding of integration and data models
• •Ability to deliver user-centric solutions
• •Experience in business process analysis
• •Salesforce or ServiceNow certifications highly preferred

Tasks

• •Support enterprise customers throughout their ServiceNow journey
• •Define business value and end-to-end solution architecture
• •Tailor solutions to specific business models and value streams
• •Collaborate with stakeholders to understand strategic objectives
• •Map industry challenges to ServiceNow Industry Solutions
• •Demonstrate ServiceNow value compared to competitors
• •Document and guide transformative ServiceNow implementations
• •Advise senior stakeholders on optimizing operations
• •Design solutions focused on automation and user experience
• •Identify process improvements to exceed business results
• •Coordinate with cross-functional IT and operations teams
• •Position effective cross-product solutions for the industry
• •Drive adoption of industry best practices and technical leadership
• •Monitor emerging industry trends and competitive landscapes
• •Share ServiceNow expertise with teams and clients

Tools & Technologies