ServiceNow
CRM Architect(m/w/x)
Full-timeOn-siteSenior
München
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SEServiceNow
Principal Workflow Architect - CRM & Industry Workflows(m/w/x)
München
Full-timeOn-siteSenior
AI/ML
Nejo AI Summary
Designing ServiceNow solutions for CSM/SOM implementations, integrating AI into workflows for 8,100+ customers. 8 years complex technology implementation, 2 years enterprise architecture, and AI integration experience required. High autonomy in solution design, direct client impact across diverse industries.
Requirements
- Experience integrating AI into work processes
- 8 years in complex technology implementation
- 2 years in enterprise architecture
- Expertise in Customer Service Management solutions
- Experience in Telecoms, Media, or Technology
- Knowledge of Customer Service and Sales
- Ability to influence senior stakeholders
- Proficiency in architectural design and integration
- Experience with Web and SaaS technologies
- ServiceNow CSM and SOM Implementation certifications
- Certified System Administrator certification
- Certified Implementation Specialist – CSM, SOM, TSOM
- Certified Technical Architect certification
- ServiceNow experience or comparable Salesforce certifications
Tasks
- Lead customer workshops to assess and establish future-state processes
- Design ServiceNow solutions following technical standards and leading practices
- Advise customers on leveraging platform capabilities for process improvement
- Act as the primary technical liaison for project delivery
- Oversee technical delivery for CSM and SOM implementations
- Architect detailed technical solutions aligned with client business needs
- Lead technical onboarding and assess existing platform configurations
- Perform hands-on development using JavaScript, HTML, and Flow Designer
- Resolve critical technical issues and serve as an escalation point
- Mentor developers on technical design and AI capabilities
- Partner with pre-sales teams to scope complex service engagements
- Contribute to webinars and whitepapers to demonstrate thought leadership
- Provide feedback on new features to ServiceNow product teams
- Support go-to-market strategies for new CRM service offerings
Education
Bachelor's degreeORMaster's degree
Languages
English – Business Fluent
Tools & Technologies
AIServiceNowXMLHTMLJavaScriptWeb ServicesBootstrapCSSmiddlewareLDAPSSOSaaSSalesforce
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of ServiceNow and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
- ServiceNow
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Full-timeOn-siteSeniorMünchen - ServiceNow
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SEServiceNow
Principal Workflow Architect - CRM & Industry Workflows(m/w/x)
München
Full-timeOn-siteSenior
AI/ML
Nejo AI Summary
Designing ServiceNow solutions for CSM/SOM implementations, integrating AI into workflows for 8,100+ customers. 8 years complex technology implementation, 2 years enterprise architecture, and AI integration experience required. High autonomy in solution design, direct client impact across diverse industries.
Requirements
- Experience integrating AI into work processes
- 8 years in complex technology implementation
- 2 years in enterprise architecture
- Expertise in Customer Service Management solutions
- Experience in Telecoms, Media, or Technology
- Knowledge of Customer Service and Sales
- Ability to influence senior stakeholders
- Proficiency in architectural design and integration
- Experience with Web and SaaS technologies
- ServiceNow CSM and SOM Implementation certifications
- Certified System Administrator certification
- Certified Implementation Specialist – CSM, SOM, TSOM
- Certified Technical Architect certification
- ServiceNow experience or comparable Salesforce certifications
Tasks
- Lead customer workshops to assess and establish future-state processes
- Design ServiceNow solutions following technical standards and leading practices
- Advise customers on leveraging platform capabilities for process improvement
- Act as the primary technical liaison for project delivery
- Oversee technical delivery for CSM and SOM implementations
- Architect detailed technical solutions aligned with client business needs
- Lead technical onboarding and assess existing platform configurations
- Perform hands-on development using JavaScript, HTML, and Flow Designer
- Resolve critical technical issues and serve as an escalation point
- Mentor developers on technical design and AI capabilities
- Partner with pre-sales teams to scope complex service engagements
- Contribute to webinars and whitepapers to demonstrate thought leadership
- Provide feedback on new features to ServiceNow product teams
- Support go-to-market strategies for new CRM service offerings
Education
Bachelor's degreeORMaster's degree
Languages
English – Business Fluent
Tools & Technologies
AIServiceNowXMLHTMLJavaScriptWeb ServicesBootstrapCSSmiddlewareLDAPSSOSaaSSalesforce
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of ServiceNow and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
ServiceNow
Industry
IT
Description
The company brings innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.
Not a perfect match?
- ServiceNow
CRM Architect(m/w/x)
Full-timeOn-siteSeniorMünchen - ServiceNow
Principal Technical Consultant - CRM & Industry Workflows(m/w/x)
Full-timeOn-siteSeniorMünchen - ServiceNow
Pre-Sales Solution Architect (Professional Services)(m/w/x)
Full-timeOn-siteExperiencedMünchen - ServiceNow
Sr Enterprise Architect - Public Sector(m/w/x)
Full-timeOn-siteSeniorMünchen - ServiceNow
Senior Platform Architect(m/w/x)
Full-timeOn-siteSeniorMünchen