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Configuration Management / ServiceNow Support Technician(m/w/x)
Developing EUCOM's Configuration Management program using CSDM 5.0 framework. Active TS/SCI clearance and IAT Level II certification required. Flexible time off, learning resources, and healthcare benefits.
Requirements
- Active TS/SCI Clearance
- Bachelor’s degree or equivalent experience
- Strong ITIL v4 knowledge, especially SACM
- IAT Level II certification (Security +CE or higher)
- Ability to meet TESA requirements
- Thrive in demanding, results-driven environment
- Problem-solver for complex technical challenges
- Experience in Joint Command and military processes
- Exceptional communication skills
Tasks
- Develop and improve EUCOM's Configuration Management program
- Advise on best practices and CSDM 5.0 framework adherence
- Prioritize high-impact Configuration Items and services
- Support engineering, architecture, and operations projects
- Develop and implement configuration management plans and processes
- Mentor and guide configuration management stakeholders
- Ensure compliance with DoW and USEUCOM policies
- Maintain and improve ITAM, HAM, SAM, and software license processes
- Foster a collaborative and disciplined team culture
- Create Standard Operating Procedures and training materials
- Enforce hardware and software version control
- Develop and maintain build, staging, testing, and integration environments
- Identify and mitigate configuration management risks
Work Experience
- 3 - 7 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- ITIL v4
- Service Asset & Configuration Management (SACM)
- Security +CE
- ServiceNow SAM
- ServiceNow HAM
- ServiceNow ITSM
Benefits
Workation & Sabbatical
- Flexible time off
Learning & Development
- Learning resources
- Continuing education
Competitive Pay
- Competitive compensation
- Financial benefits
Healthcare & Fitness
- Healthcare
- Wellness benefits
Retirement Plans
- Retirement benefits
Family Support
- Family support benefits
More Vacation Days
- Time off benefits
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Configuration Management / ServiceNow Support Technician(m/w/x)
Developing EUCOM's Configuration Management program using CSDM 5.0 framework. Active TS/SCI clearance and IAT Level II certification required. Flexible time off, learning resources, and healthcare benefits.
Requirements
- Active TS/SCI Clearance
- Bachelor’s degree or equivalent experience
- Strong ITIL v4 knowledge, especially SACM
- IAT Level II certification (Security +CE or higher)
- Ability to meet TESA requirements
- Thrive in demanding, results-driven environment
- Problem-solver for complex technical challenges
- Experience in Joint Command and military processes
- Exceptional communication skills
Tasks
- Develop and improve EUCOM's Configuration Management program
- Advise on best practices and CSDM 5.0 framework adherence
- Prioritize high-impact Configuration Items and services
- Support engineering, architecture, and operations projects
- Develop and implement configuration management plans and processes
- Mentor and guide configuration management stakeholders
- Ensure compliance with DoW and USEUCOM policies
- Maintain and improve ITAM, HAM, SAM, and software license processes
- Foster a collaborative and disciplined team culture
- Create Standard Operating Procedures and training materials
- Enforce hardware and software version control
- Develop and maintain build, staging, testing, and integration environments
- Identify and mitigate configuration management risks
Work Experience
- 3 - 7 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- ITIL v4
- Service Asset & Configuration Management (SACM)
- Security +CE
- ServiceNow SAM
- ServiceNow HAM
- ServiceNow ITSM
Benefits
Workation & Sabbatical
- Flexible time off
Learning & Development
- Learning resources
- Continuing education
Competitive Pay
- Competitive compensation
- Financial benefits
Healthcare & Fitness
- Healthcare
- Wellness benefits
Retirement Plans
- Retirement benefits
Family Support
- Family support benefits
More Vacation Days
- Time off benefits
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
CACI, INC.-FEDERAL
Industry
IT
Description
CACI places character and innovation at the center of its operations, supporting critical missions and ensuring national safety.
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