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Change Manager(m/w/x)
Leading ITIL change management processes, chairing ERB/CCB/CAB meetings for national security missions. Experience interfacing with client managers and system users required. Mission-critical environment for national safety.
Requirements
- Clear written and oral communication
- Business-like presentation skills
- Ability to work in dynamic, fast-paced environments
- Team interaction and coordination skills
- Experience interfacing with client managers and system users
- Adjudicated Top-Secret SCI Clearance and ability to maintain it
- Bachelor's degree in Information Technology, Cybersecurity, Engineering, or related field + 5 years recent specialized experience; OR AA/AS + 7 years recent specialized experience; OR major certification + 9 years recent specialized experience; OR 11 years of recent specialized experience
- Strong understanding of ITIL frameworks
- ITIL Foundation certification (required or obtainable)
- Experience supporting DoW cybersecurity and accreditation requirements (RMF, NIST SP 800-171, 172, 53)
- Ability to analyze complex technical changes and communicate impacts to non-technical stakeholders
- DOD 8570 IAT I compliance
- German TESA eligibility
- Desired 5+ years experience in IT Change, Configuration, or Service Management within DoD/federal contracting
- ITIL v4 Foundation certification
- ITIL Intermediate or Expert level certifications
- Experience with ServiceNow, Remedy, or other enterprise ITSM platforms
Tasks
- Lead end-to-end change management processes according to ITIL.
- Chair or support ERB, CCB, and CAB meetings.
- Evaluate changes for risk, impact, and mission alignment.
- Maintain change management plans and SOPs.
- Log, categorize, prioritize, and track all changes.
- Conduct detailed risk and impact assessments.
- Assess cybersecurity, operational, and mission impacts.
- Ensure changes comply with DoW cybersecurity frameworks.
- Adhere to configuration management policies.
- Meet system accreditation requirements.
- Coordinate with teams for ATO alignment.
- Liaise between technical teams and stakeholders.
- Communicate schedules, outages, and impacts to partners.
- Facilitate emergency change processes.
- Ensure proper documentation of changes.
- Conduct post-implementation reviews.
- Analyze change metrics to identify improvements.
- Recommend enhancements for risk, efficiency, and success.
- Support audits for IT service management and cybersecurity.
Work Experience
- 5 - 11 years
Education
- Vocational certificationOR
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- ITIL frameworks
- RMF
- NIST SP 800-171
- NIST SP 800-172
- NIST SP 800-53
- ITIL v4
- ServiceNow
- Remedy
Benefits
Learning & Development
- Learning and development opportunities
- Continuing education
- Robust learning resources
Healthcare & Fitness
- Healthcare
- Wellness
Competitive Pay
- Financial benefits
Retirement Plans
- Retirement benefits
Family Support
- Family support
More Vacation Days
- Time off benefits
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Change Manager(m/w/x)
Leading ITIL change management processes, chairing ERB/CCB/CAB meetings for national security missions. Experience interfacing with client managers and system users required. Mission-critical environment for national safety.
Requirements
- Clear written and oral communication
- Business-like presentation skills
- Ability to work in dynamic, fast-paced environments
- Team interaction and coordination skills
- Experience interfacing with client managers and system users
- Adjudicated Top-Secret SCI Clearance and ability to maintain it
- Bachelor's degree in Information Technology, Cybersecurity, Engineering, or related field + 5 years recent specialized experience; OR AA/AS + 7 years recent specialized experience; OR major certification + 9 years recent specialized experience; OR 11 years of recent specialized experience
- Strong understanding of ITIL frameworks
- ITIL Foundation certification (required or obtainable)
- Experience supporting DoW cybersecurity and accreditation requirements (RMF, NIST SP 800-171, 172, 53)
- Ability to analyze complex technical changes and communicate impacts to non-technical stakeholders
- DOD 8570 IAT I compliance
- German TESA eligibility
- Desired 5+ years experience in IT Change, Configuration, or Service Management within DoD/federal contracting
- ITIL v4 Foundation certification
- ITIL Intermediate or Expert level certifications
- Experience with ServiceNow, Remedy, or other enterprise ITSM platforms
Tasks
- Lead end-to-end change management processes according to ITIL.
- Chair or support ERB, CCB, and CAB meetings.
- Evaluate changes for risk, impact, and mission alignment.
- Maintain change management plans and SOPs.
- Log, categorize, prioritize, and track all changes.
- Conduct detailed risk and impact assessments.
- Assess cybersecurity, operational, and mission impacts.
- Ensure changes comply with DoW cybersecurity frameworks.
- Adhere to configuration management policies.
- Meet system accreditation requirements.
- Coordinate with teams for ATO alignment.
- Liaise between technical teams and stakeholders.
- Communicate schedules, outages, and impacts to partners.
- Facilitate emergency change processes.
- Ensure proper documentation of changes.
- Conduct post-implementation reviews.
- Analyze change metrics to identify improvements.
- Recommend enhancements for risk, efficiency, and success.
- Support audits for IT service management and cybersecurity.
Work Experience
- 5 - 11 years
Education
- Vocational certificationOR
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- ITIL frameworks
- RMF
- NIST SP 800-171
- NIST SP 800-172
- NIST SP 800-53
- ITIL v4
- ServiceNow
- Remedy
Benefits
Learning & Development
- Learning and development opportunities
- Continuing education
- Robust learning resources
Healthcare & Fitness
- Healthcare
- Wellness
Competitive Pay
- Financial benefits
Retirement Plans
- Retirement benefits
Family Support
- Family support
More Vacation Days
- Time off benefits
About the Company
CACI, INC.-FEDERAL
Industry
Government
Description
CACI places character and innovation at the center of its operations, supporting critical missions and ensuring national safety.
Not a perfect match?
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