Moss
Customer Support Specialist(m/w/x)
Full-timeOn-siteExperienced
Berlin
New Job?Nejo!
Your personal AI career agent
SUSumUp
Complaints and Compliance Specialist(m/w/x)
Berlin
Full-timeOn-siteExperienced
Nejo AI Summary
Investigating merchant payment complaints for small businesses at a global fintech. Foundational payment processing and FinTech regulation knowledge essential. €2,000 annual L&D budget, up to 20% pension matching.
Requirements
- 2+ years experience in customer support
- Foundational knowledge of payment processing
- Understanding of complaint-handling and GDPR
- Strong written communication and documentation skills
- Knowledge of FinTech and payments regulation
- Analytical mindset and root cause investigation
- Organised style with strong prioritisation skills
- Collaborative approach and effective teamwork
- Fluency in English and Dutch
Tasks
- Investigate and resolve merchant payment complaints
- Meet regulatory timelines and internal SLAs
- Perform root-cause analysis across payment systems
- Document findings and corrective actions taken
- Draft clear and compliant final responses
- Collaborate with cross-functional teams on complex cases
- Maintain audit-ready documentation in management systems
- Prioritize complaint queues and regulator inquiries
- Identify recurring issues to improve internal playbooks
- Coach team members on compliance topics
- Partner with analytics to measure resolution effectiveness
Work Experience
- 2 years
Education
- High school diploma
Languages
- English – Business Fluent
- Dutch – Business Fluent
Tools & Technologies
- GDPR
Benefits
Learning & Development
- €2,000 annual L&D budget
Retirement Plans
- Corporate pension scheme
- Up to 20% pension matching
More Vacation Days
- 28 days of paid leave
Other Benefits
- Public holidays
Healthcare & Fitness
- Urban Sports Club subsidy
Free or Subsidized Food
- Subsidised lunches
Workation & Sabbatical
- 1-month sabbatical after 3 years
Bonuses & Incentives
- Referral Bonus
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of SumUp and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
- SumUp
Customer Support Market Lead(m/w/x)
Full-timeOn-siteExperiencedBerlin - SumUp
Customer Support Agent - DE(m/w/x)
Full-timeOn-siteEntry LevelBerlin - Viva.com
Client Operations Representative(m/w/x)
Full-timeOn-siteExperiencedBerlin - Adyen
Enterprise Account Manager(m/w/x)
Full-timeOn-siteExperiencedBerlin
SUSumUp
Complaints and Compliance Specialist(m/w/x)
Berlin
Full-timeOn-siteExperienced
Nejo AI Summary
Investigating merchant payment complaints for small businesses at a global fintech. Foundational payment processing and FinTech regulation knowledge essential. €2,000 annual L&D budget, up to 20% pension matching.
Requirements
- 2+ years experience in customer support
- Foundational knowledge of payment processing
- Understanding of complaint-handling and GDPR
- Strong written communication and documentation skills
- Knowledge of FinTech and payments regulation
- Analytical mindset and root cause investigation
- Organised style with strong prioritisation skills
- Collaborative approach and effective teamwork
- Fluency in English and Dutch
Tasks
- Investigate and resolve merchant payment complaints
- Meet regulatory timelines and internal SLAs
- Perform root-cause analysis across payment systems
- Document findings and corrective actions taken
- Draft clear and compliant final responses
- Collaborate with cross-functional teams on complex cases
- Maintain audit-ready documentation in management systems
- Prioritize complaint queues and regulator inquiries
- Identify recurring issues to improve internal playbooks
- Coach team members on compliance topics
- Partner with analytics to measure resolution effectiveness
Work Experience
- 2 years
Education
- High school diploma
Languages
- English – Business Fluent
- Dutch – Business Fluent
Tools & Technologies
- GDPR
Benefits
Learning & Development
- €2,000 annual L&D budget
Retirement Plans
- Corporate pension scheme
- Up to 20% pension matching
More Vacation Days
- 28 days of paid leave
Other Benefits
- Public holidays
Healthcare & Fitness
- Urban Sports Club subsidy
Free or Subsidized Food
- Subsidised lunches
Workation & Sabbatical
- 1-month sabbatical after 3 years
Bonuses & Incentives
- Referral Bonus
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of SumUp and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
SumUp
Industry
FinancialServices
Description
The company is a leading global fintech company committed to leveling the playing field for small businesses.
Not a perfect match?
- Moss
Customer Support Specialist(m/w/x)
Full-timeOn-siteExperiencedBerlin - SumUp
Customer Support Market Lead(m/w/x)
Full-timeOn-siteExperiencedBerlin - SumUp
Customer Support Agent - DE(m/w/x)
Full-timeOn-siteEntry LevelBerlin - Viva.com
Client Operations Representative(m/w/x)
Full-timeOn-siteExperiencedBerlin - Adyen
Enterprise Account Manager(m/w/x)
Full-timeOn-siteExperiencedBerlin