WeWork Germany GmbH
Community Associate(m/w/x)
Full-timeOn-siteJunior
Köln
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You will drive the member experience by curating events and managing daily operations. Whether resolving issues or hosting social gatherings, you'll ensure the community thrives and global standards are met.
Requirements
- Bachelor’s Degree or equivalent experience
- 2+ years of hospitality experience
- Proficiency in local language and culture
- Excellent interpersonal and networking skills
- Strong verbal and written communication skills
- Strong organization and multitasking skills
- Attention to detail and task efficiency
- Ability to grow relationships
Tasks
- Conduct quarterly conversations with owned accounts
- Anticipate and personalize member and guest experiences
- Resolve member issues following established severity scales
- Review Medallia feedback to implement proactive improvements
- Support front desk coverage during business hours
- Manage pre-move-in meetings and member orientations
- Curate onboarding materials and welcome guides
- Perform move-out interviews to evaluate member experience
- Host weekly social and value-driving community events
- Promote events through posters and digital communication
- Coordinate building operational requirements for events
- Perform morning walkthroughs to identify maintenance issues
- Communicate building policies and updates to members
- Manage building energy, music levels, and activations
- Liaise with third-party cleaning companies for standards
- Track, audit, and organize building keys and inventory
- Oversee community responsibilities for unstaffed member locations
- Execute emergency action plans and incident reports
- Conduct building tours for prospective members and VIPs
- Refer growth and sales opportunities to appropriate contacts
Education
Bachelor's degree
Languages
local – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of WeWork Germany GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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You will drive the member experience by curating events and managing daily operations. Whether resolving issues or hosting social gatherings, you'll ensure the community thrives and global standards are met.
Requirements
- Bachelor’s Degree or equivalent experience
- 2+ years of hospitality experience
- Proficiency in local language and culture
- Excellent interpersonal and networking skills
- Strong verbal and written communication skills
- Strong organization and multitasking skills
- Attention to detail and task efficiency
- Ability to grow relationships
Tasks
- Conduct quarterly conversations with owned accounts
- Anticipate and personalize member and guest experiences
- Resolve member issues following established severity scales
- Review Medallia feedback to implement proactive improvements
- Support front desk coverage during business hours
- Manage pre-move-in meetings and member orientations
- Curate onboarding materials and welcome guides
- Perform move-out interviews to evaluate member experience
- Host weekly social and value-driving community events
- Promote events through posters and digital communication
- Coordinate building operational requirements for events
- Perform morning walkthroughs to identify maintenance issues
- Communicate building policies and updates to members
- Manage building energy, music levels, and activations
- Liaise with third-party cleaning companies for standards
- Track, audit, and organize building keys and inventory
- Oversee community responsibilities for unstaffed member locations
- Execute emergency action plans and incident reports
- Conduct building tours for prospective members and VIPs
- Refer growth and sales opportunities to appropriate contacts
Education
Bachelor's degree
Languages
local – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of WeWork Germany GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
WeWork Germany GmbH
Industry
RealEstate
Description
The company provides flexible workspace solutions to help businesses thrive in over 37 countries.
Not a perfect match?
- WeWork Germany GmbH
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