Community Associate(m/w/x)

Requirements

• Four-year college degree (preferred, not required)
• 1+ years hospitality experience
• Customer service and/or sales experience (a plus)
• Strong verbal and written communication skills
• Outstanding interpersonal and multitasking skills
• Integrity, dependability, responsibility, accountability, self-awareness, work ethic, compassion
• Passion for entrepreneurial communities
• Passion and understanding of WeWork’s mission and values
• Proficiency in basic computer skills

Tasks

• Support the Community Management team.
• Build a welcoming community environment.
• Foster collaboration among members.
• Organize member events.
• Build relationships with members.
• Ensure efficient building operations.
• Promote WeWork service offerings.
• Cover the front desk during business hours.
• Serve as an on-site point of contact.
• Greet members and guests warmly.
• Ensure guests sign in via Welkio tablet.
• Verify guest policy compliance.
• Learn names of members and guests.
• Anticipate member and guest needs.
• Personalize member experiences.
• Keep building-specific forms updated.
• Maintain a clean and organized front desk.
• Notify members of deliveries and couriers.
• Answer member and guest questions.
• Provide information on building policies.
• Assist with way-finding.
• Provide feedback on event programming.
• Evaluate events based on attendance and satisfaction.
• Celebrate member successes and milestones.
• Distribute event promotional information.
• Create and post weekly event posters.
• Create and post individual event posters.
• Ensure event operational requirements are met.
• Input member notes into Kube system.
• Connect members with each other.
• Recommend local services and venues.
• Engage members on the WeWork network.
• Explain WeWork policies and procedures.
• Communicate building updates to members.
• Manage music levels and activations.
• Write and send building update broadcasts.
• Receive and process mail.
• Sort and organize mail.
• Locate and issue member mail.
• Maintain an organized and clean mailroom.
• Return unidentified or unclaimed mail.
• Verify courier parcel details for pick-ups.
• Investigate and resolve lost packages.
• Explain mailroom policies and procedures.
• Track and audit keys.
• Organize collected and distributed keys.
• Manage keycard inventory.
• Request new keycard stock.
• Collect keys and keycards upon move-out.
• Review emergency equipment location and use.
• Support automated coffee machine for users.

Work Experience

Education

Languages