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Client Success Director(m/w/x)
Leading client success for a workplace wellness platform in Munich. Enterprise SaaS account management and German market experience required. Free Gold membership, onsite gym access, digital fitness programs.
Requirements
- Proven SaaS account management success
- Enterprise client management (500+ FTEs)
- German market experience
- Revenue growth driving
- Complex client portfolio management
- People leadership skills
- Team management and development
- Strategic account management expertise
- Navigating complex organizations
- Decision-making process mapping
- Identifying organizational business needs
- Strong stakeholder engagement
- C-suite executive engagement
- Engagement with key decision-makers
- Alignment of solutions with customer needs
- Exceptional written communication skills
- Exceptional verbal communication skills
- Simplifying complex concepts
- Approachable and engaging presentation
- Effective data use in sales process
- Strong analytical mindset
- Data interpretation and presentation
- Commercial insight utilization
- Investment option simplification
- Passion for account management profession
- Passion for people management
- Continuous individual improvement
- Continuous collective improvement
- Mandatory team management experience
- Mandatory enterprise account management experience
Tasks
- Lead Client Success team in Munich
- Manage Wellhub Enterprise clients' books of business
- Build strategic partnerships with key decision-makers
- Grow impact of Wellhub program
- Manage commercial relationships and renewals
- Coach and develop senior client success managers
- Build long-term relationships with C-suite executives
- Align Wellhub with business goals and drive results
- Collaborate with Client Sales, Partnerships, Operations, and Marketing
- Represent Wellhub at industry events
- Inspire and empower team members
- Promote wellbeing and work-life balance
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Native
Benefits
Healthcare & Fitness
- Free WELLHUB Gold membership
- Access to onsite gyms and studios
- Digital fitness programs
- Family member addition to WELLHUB plan
Mental Health Support
- Online wellness resources
- Meditation support
- Mental wellbeing support
Free or Subsidized Food
- Nutrition support
Additional Allowances
- Home office equipment reimbursement
- Monthly work allowance
More Vacation Days
- 30 days paid holiday per year
- Extra holiday on birthday
Generous Parental Leave
- 100% paid parental leave
- Extended leave for new mothers
- Ramp-back period for new mothers
Career Advancement
- Career growth platforms
- Internal opportunity exploration
Learning & Development
- Interactive development sessions
- Personalized development roadmap
- Continuous learning and feedback
Informal Culture
- Collaborative team environment
- Supportive team environment
- Inclusive workplace
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Client Success Director(m/w/x)
Leading client success for a workplace wellness platform in Munich. Enterprise SaaS account management and German market experience required. Free Gold membership, onsite gym access, digital fitness programs.
Requirements
- Proven SaaS account management success
- Enterprise client management (500+ FTEs)
- German market experience
- Revenue growth driving
- Complex client portfolio management
- People leadership skills
- Team management and development
- Strategic account management expertise
- Navigating complex organizations
- Decision-making process mapping
- Identifying organizational business needs
- Strong stakeholder engagement
- C-suite executive engagement
- Engagement with key decision-makers
- Alignment of solutions with customer needs
- Exceptional written communication skills
- Exceptional verbal communication skills
- Simplifying complex concepts
- Approachable and engaging presentation
- Effective data use in sales process
- Strong analytical mindset
- Data interpretation and presentation
- Commercial insight utilization
- Investment option simplification
- Passion for account management profession
- Passion for people management
- Continuous individual improvement
- Continuous collective improvement
- Mandatory team management experience
- Mandatory enterprise account management experience
Tasks
- Lead Client Success team in Munich
- Manage Wellhub Enterprise clients' books of business
- Build strategic partnerships with key decision-makers
- Grow impact of Wellhub program
- Manage commercial relationships and renewals
- Coach and develop senior client success managers
- Build long-term relationships with C-suite executives
- Align Wellhub with business goals and drive results
- Collaborate with Client Sales, Partnerships, Operations, and Marketing
- Represent Wellhub at industry events
- Inspire and empower team members
- Promote wellbeing and work-life balance
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Native
Benefits
Healthcare & Fitness
- Free WELLHUB Gold membership
- Access to onsite gyms and studios
- Digital fitness programs
- Family member addition to WELLHUB plan
Mental Health Support
- Online wellness resources
- Meditation support
- Mental wellbeing support
Free or Subsidized Food
- Nutrition support
Additional Allowances
- Home office equipment reimbursement
- Monthly work allowance
More Vacation Days
- 30 days paid holiday per year
- Extra holiday on birthday
Generous Parental Leave
- 100% paid parental leave
- Extended leave for new mothers
- Ramp-back period for new mothers
Career Advancement
- Career growth platforms
- Internal opportunity exploration
Learning & Development
- Interactive development sessions
- Personalized development roadmap
- Continuous learning and feedback
Informal Culture
- Collaborative team environment
- Supportive team environment
- Inclusive workplace
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Wellhub
Industry
Wellness
Description
Wellhub revolutionizes workplace wellness with a platform connecting employees to fitness, mindfulness, therapy, nutrition, and sleep services.
Not a perfect match?
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