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BLBlackRock

Client Service Associate(m/w/x)

Frankfurt am Main
Full-timeOn-siteExperienced
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Managing post-sales client relationships and supporting Relationship Managers for a global investment firm. German and English fluency, plus MS Office proficiency required. Retirement investment and education reimbursement.

Requirements

  • 3-5 years experience in client service, fund administration, custodial services, operations, sales, investment consulting, portfolio management support, or similar fields
  • Bachelor's or Master's degree in business, finance, law, economics, accounting, or related field, or equivalent work experience
  • Proficiency in German and English, strong oral and written communication
  • Strong proficiency with Microsoft Office applications, efficient multi-program management
  • Meeting deadlines and working independently on routine client projects
  • Interest in financial services/investment industry, commitment to continuous learning
  • Self-motivated, ability to recognize when to escalate issues, collaborative teamwork, taking on additional responsibilities
  • Ability to evaluate process inefficiencies, identify and implement operational improvements, resolve issues, innovative problem-solving, quick and creative thinking
  • Ability to navigate large organization, effective cross-departmental collaboration, coordination skills, project management experience

Tasks

  • Manage post-sales client relationships
  • Support Relationship Managers and clients
  • Handle client queries and delegate tasks
  • Monitor progress and ensure timely, high-quality responses
  • Understand and articulate client needs
  • Liaise with internal teams and third-party providers
  • Review and improve service performance
  • Aim for high client satisfaction survey results
  • Collaborate with Relationship Managers and Service Managers
  • Ensure seamless client service and clear communication
  • Manage client complaints effectively
  • Follow internal procedures for complaint resolution
  • Coordinate client onboarding and change activities
  • Ensure adherence to agreed service processes
  • Diagnose complex client service issues
  • Identify and resolve service deficiencies
  • Work with internal and external teams for timely responses
  • Drive continuous service improvement
  • Contribute to project initiatives
  • Enhance service effectiveness and efficiency
  • Apply thought leadership to projects and client relationships
  • Lead on projects representing clients and the team
  • Resolve operational client issues
  • Escalate complex matters to internal partners
  • Support senior team members initially
  • Take responsibility for assigned clients

Work Experience

  • 3 - 5 years

Education

  • Master's degree

Languages

  • German – Business Fluent
  • English – Business Fluent

Tools & Technologies

  • Microsoft Office

Benefits

Retirement Plans

  • Retirement investment

Other Benefits

  • Financial future building tools

Additional Allowances

  • Education reimbursement

Healthcare & Fitness

  • Physical health resources

Mental Health Support

  • Emotional well-being resources

Family Support

  • Family support programs

Workation & Sabbatical

  • Flexible Time Off
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of BlackRock and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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