GetYourGuide
Senior Operations Outsourcing Specialist(m/w/x)
Full-timeWith HomeofficeSenior
Berlin
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GEGetYourGuide
Care B2C Escalations Manager(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
Leading a team of specialists resolving B2C travel escalations, driving AI solution adoption at a global travel experience platform. Leadership of 10+ member teams and Operations track record in marketplace environments required. Annual personal growth budget, 30 days work-from-anywhere.
Requirements
- Experienced people management
- Leadership of 10+ member teams
- Proven track record in Operations
- Experience in high-performance, marketplace, or platform-based environments (ideally)
- Proactive self-starting ability
- Excellent business acumen
- Strategic direction setting
- Priority definition across in-house/vendor teams
- Proficiency in operations development, implementation, optimization
- Experience in fast-scaling environments
- Application of AI and automation initiatives
- Experience with data sets
- Ability to develop direct reports
- Supportive, performance-focused leadership style
- Cross-team project management
- Effective stakeholder collaboration
- Flexibility and resilience
- Guidance of teams through organizational/process changes
- Thriving in dynamic environments
- Adaptability to evolving business needs/priorities
- Excellent communication and presentation skills
- Stakeholder influence
- Clear articulation of priorities and outcomes
- Analytical and data-driven mindset
- Familiarity with analytical tools
- High curiosity level
- Proactive issue detection
- Raw data leveraging for problem-solving
- Eagerness to learn
- Awareness of industry trends and emerging technologies
- Critical thinking and problem-solving track record
- Experience in e-commerce and B2C operations (highly desirable)
Tasks
- Lead and develop a team of specialists.
- Foster a culture of performance and growth.
- Champion an environment for team success.
- Drive AI solution adoption and implementation.
- Ensure ethical use and transparency of AI.
- Promote continuous AI upskilling.
- Manage cross-functional projects.
- Proactively identify and address risks.
- Own and deliver high-impact projects.
- Drive team growth and innovation.
- Contribute to customer-facing strategy.
- Ensure strategy aligns with organizational goals.
- Drive continuous operational improvements.
- Initiate and contribute to workflow projects.
- Establish and refine scalable, automated workflows.
- Define, track, and report on key metrics.
- Use data insights to build customer trust.
- Leverage automation and data insights.
- Improve support efficiency, coverage, and quality.
- Advance an AI-first, customer-centric approach.
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- AI
- Google Sheets
- Looker
Benefits
Flexible Working
- Hybrid work approach
Additional Allowances
- Annual personal growth budget
Mentorship & Coaching
- Mentorship programs
Learning & Development
- Continuous learning and development
- Language reimbursement program
Workation & Sabbatical
- Work from anywhere (30 days/year)
Team Events
- Quarterly team events
- Yearly company-wide events
Public Transport Subsidies
- Monthly transportation budget
Healthcare & Fitness
- Monthly fitness budget
- Health and wellness benefits
Corporate Discounts
- GetYourGuide activity discounts
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of GetYourGuide and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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GEGetYourGuide
Care B2C Escalations Manager(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
Leading a team of specialists resolving B2C travel escalations, driving AI solution adoption at a global travel experience platform. Leadership of 10+ member teams and Operations track record in marketplace environments required. Annual personal growth budget, 30 days work-from-anywhere.
Requirements
- Experienced people management
- Leadership of 10+ member teams
- Proven track record in Operations
- Experience in high-performance, marketplace, or platform-based environments (ideally)
- Proactive self-starting ability
- Excellent business acumen
- Strategic direction setting
- Priority definition across in-house/vendor teams
- Proficiency in operations development, implementation, optimization
- Experience in fast-scaling environments
- Application of AI and automation initiatives
- Experience with data sets
- Ability to develop direct reports
- Supportive, performance-focused leadership style
- Cross-team project management
- Effective stakeholder collaboration
- Flexibility and resilience
- Guidance of teams through organizational/process changes
- Thriving in dynamic environments
- Adaptability to evolving business needs/priorities
- Excellent communication and presentation skills
- Stakeholder influence
- Clear articulation of priorities and outcomes
- Analytical and data-driven mindset
- Familiarity with analytical tools
- High curiosity level
- Proactive issue detection
- Raw data leveraging for problem-solving
- Eagerness to learn
- Awareness of industry trends and emerging technologies
- Critical thinking and problem-solving track record
- Experience in e-commerce and B2C operations (highly desirable)
Tasks
- Lead and develop a team of specialists.
- Foster a culture of performance and growth.
- Champion an environment for team success.
- Drive AI solution adoption and implementation.
- Ensure ethical use and transparency of AI.
- Promote continuous AI upskilling.
- Manage cross-functional projects.
- Proactively identify and address risks.
- Own and deliver high-impact projects.
- Drive team growth and innovation.
- Contribute to customer-facing strategy.
- Ensure strategy aligns with organizational goals.
- Drive continuous operational improvements.
- Initiate and contribute to workflow projects.
- Establish and refine scalable, automated workflows.
- Define, track, and report on key metrics.
- Use data insights to build customer trust.
- Leverage automation and data insights.
- Improve support efficiency, coverage, and quality.
- Advance an AI-first, customer-centric approach.
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- AI
- Google Sheets
- Looker
Benefits
Flexible Working
- Hybrid work approach
Additional Allowances
- Annual personal growth budget
Mentorship & Coaching
- Mentorship programs
Learning & Development
- Continuous learning and development
- Language reimbursement program
Workation & Sabbatical
- Work from anywhere (30 days/year)
Team Events
- Quarterly team events
- Yearly company-wide events
Public Transport Subsidies
- Monthly transportation budget
Healthcare & Fitness
- Monthly fitness budget
- Health and wellness benefits
Corporate Discounts
- GetYourGuide activity discounts
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of GetYourGuide and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
GetYourGuide
Industry
Tourism
Description
GetYourGuide is the globally leading marketplace for unforgettable travel experiences, helping travelers discover the best things to do.
Not a perfect match?
- GetYourGuide
Senior Operations Outsourcing Specialist(m/w/x)
Full-timeWith HomeofficeSeniorBerlin - GetYourGuide
Lead Product Manager, B2C(m/w/x)
Full-timeWith HomeofficeSeniorBerlin - GetYourGuide
Senior Team Lead, Business Operations & Strategy(m/w/x)
Full-timeWith HomeofficeSeniorBerlin - HRS Group
Customer Experience Manager PAY(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin - GetYourGuide
Head of Payments(m/w/x)
Full-timeWith HomeofficeSeniorBerlin