Moss
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeExperienced
Berlin
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HRHRS Group
Customer Experience Manager PAY(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Resolving complex payment support cases for a holiday rental platform. Proven B2B CX/CS experience with payments industry exposure required. Annual or multi-year bonus, mobility support.
Requirements
- Proven years of professional experience in Customer Experience, Customer Success, or related fields within B2B environments
- Exposure to the payments industry and Enterprise customer management, ideally in travel or fintech
- Customer-centric mindset with passion for delivering exceptional service
- Strong analytical and problem-solving abilities with a data-driven approach
- Excellent communication and stakeholder management skills, first experience in conducting internal trainings
- Experience in working within a matrix organization and cross-functional collaboration
- Ability to prioritize effectively and thrive in fast-paced, dynamic environment with continuously evolving products and solutions
- Experience in working in virtual, high-performing teams
- Structured, detail-oriented working style with strong organizational skills
- Fluency in German and English, spoken and written, additional language such as Italian or French is a plus
Tasks
- Resolve complex support cases with PAY product knowledge
- Provide guidance on complex customer scenarios
- Identify and escalate critical issues to leadership
- Participate in customer calls with in-depth PAY expertise
- Share knowledge and best practices within the CXM team
- Partner with cross-functional teams for continuous learning
- Conduct train-the-trainer sessions for internal capabilities
- Drive measurable impact on team KPIs and customer satisfaction
- Analyze customer interactions to identify root causes of issues
- Optimize issue resolution workflows and the PAY customer journey
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
- Italian – Basic
- French – Basic
Benefits
Bonuses & Incentives
- Annual or multi-year bonus
Modern Equipment
- All necessary work equipment
Other Benefits
- Mobility support
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of HRS Group and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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HRHRS Group
Customer Experience Manager PAY(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Resolving complex payment support cases for a holiday rental platform. Proven B2B CX/CS experience with payments industry exposure required. Annual or multi-year bonus, mobility support.
Requirements
- Proven years of professional experience in Customer Experience, Customer Success, or related fields within B2B environments
- Exposure to the payments industry and Enterprise customer management, ideally in travel or fintech
- Customer-centric mindset with passion for delivering exceptional service
- Strong analytical and problem-solving abilities with a data-driven approach
- Excellent communication and stakeholder management skills, first experience in conducting internal trainings
- Experience in working within a matrix organization and cross-functional collaboration
- Ability to prioritize effectively and thrive in fast-paced, dynamic environment with continuously evolving products and solutions
- Experience in working in virtual, high-performing teams
- Structured, detail-oriented working style with strong organizational skills
- Fluency in German and English, spoken and written, additional language such as Italian or French is a plus
Tasks
- Resolve complex support cases with PAY product knowledge
- Provide guidance on complex customer scenarios
- Identify and escalate critical issues to leadership
- Participate in customer calls with in-depth PAY expertise
- Share knowledge and best practices within the CXM team
- Partner with cross-functional teams for continuous learning
- Conduct train-the-trainer sessions for internal capabilities
- Drive measurable impact on team KPIs and customer satisfaction
- Analyze customer interactions to identify root causes of issues
- Optimize issue resolution workflows and the PAY customer journey
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
- Italian – Basic
- French – Basic
Benefits
Bonuses & Incentives
- Annual or multi-year bonus
Modern Equipment
- All necessary work equipment
Other Benefits
- Mobility support
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of HRS Group and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
HRS Group
Industry
IT
Description
The company is a travel tech firm that offers an end-to-end holiday rental platform, maximizing rental performance for hosts and property managers.
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