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Business Operations Manager - Customer Excellence Group(m/w/x)
Description
You will drive operational excellence by partnering with senior leaders to shape strategy, manage performance metrics, and lead internal communications that inspire the company's teams.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Experience integrating AI into work processes
- •Extensive experience in business operations or strategy
- •Fluency in German and English
- •Ability to partner with senior executives
- •Track record leading cross-functional initiatives
- •Strong financial acumen and budgeting experience
- •Mastery in data storytelling and KPIs
- •Experience driving internal communications strategy
- •Proactive mindset and bias for action
Education
Work Experience
approx. 4 - 6 years
Tasks
- •Advise VPs and AVPs on business strategy
- •Lead and own business performance reviews
- •Translate data into actionable growth recommendations
- •Design and manage scorecards and KPIs
- •Monitor GRR, NRR, and adoption trends
- •Develop remediation plans for at-risk customers
- •Drive headcount and budget planning with Finance
- •Prepare insights for QBRs and customer meetings
- •Manage the cadence of priority reporting deliverables
- •Facilitate strategic planning and operational reviews
- •Lead internal communications and executive visibility
- •Create compelling All Hands and newsletter materials
- •Curate social content to strengthen team culture
- •Support VP participation in internal events
- •Foster a culture of continuous improvement
Tools & Technologies
Languages
German – Business Fluent
English – Business Fluent
Benefits
Other Benefits
- •Reasonable accommodation for application
- •Alternative application methods
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Business Operations Manager - Customer Excellence Group(m/w/x)
The AI Job Search Engine
Description
You will drive operational excellence by partnering with senior leaders to shape strategy, manage performance metrics, and lead internal communications that inspire the company's teams.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Experience integrating AI into work processes
- •Extensive experience in business operations or strategy
- •Fluency in German and English
- •Ability to partner with senior executives
- •Track record leading cross-functional initiatives
- •Strong financial acumen and budgeting experience
- •Mastery in data storytelling and KPIs
- •Experience driving internal communications strategy
- •Proactive mindset and bias for action
Education
Work Experience
approx. 4 - 6 years
Tasks
- •Advise VPs and AVPs on business strategy
- •Lead and own business performance reviews
- •Translate data into actionable growth recommendations
- •Design and manage scorecards and KPIs
- •Monitor GRR, NRR, and adoption trends
- •Develop remediation plans for at-risk customers
- •Drive headcount and budget planning with Finance
- •Prepare insights for QBRs and customer meetings
- •Manage the cadence of priority reporting deliverables
- •Facilitate strategic planning and operational reviews
- •Lead internal communications and executive visibility
- •Create compelling All Hands and newsletter materials
- •Curate social content to strengthen team culture
- •Support VP participation in internal events
- •Foster a culture of continuous improvement
Tools & Technologies
Languages
German – Business Fluent
English – Business Fluent
Benefits
Other Benefits
- •Reasonable accommodation for application
- •Alternative application methods
About the Company
ServiceNow
Industry
IT
Description
The company brings innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.
- Salesforce.com Germany GmbH
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