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Business Analyst Customer Service(m/w/x)
Analyzing customer service operational data for trend identification and process improvement. Experience with reporting tools and structured datasets required. Collaboration with central and local teams.
Requirements
- Background in data analysis, business analytics, or similar field
- Degree in Business, IT, or Data-related studies (ideal)
- Experience with reporting tools
- Handling structured datasets
- Ability to derive insights from data
- Comfortable with operational data
- Digging into service cases or spare parts usage
- Questioning and improving existing reports
- Good grip on AI tools
- Introducing AI tools into working process
- Ability to work across teams
- Aligning with stakeholders on data definitions
- Confident English communication
- Explaining complex findings clearly
Tasks
- Collaborate with central and local customer service teams
- Analyze operational data to identify trends
- Contribute to deeper analysis of service processes
- Challenge and improve existing data and reports
- Identify recurring issues in products and service processes
- Build useful dashboards and reports for stakeholders
- Understand and analyze operational service data
- Identify volumes, trends, and dependencies in customer interactions
- Help teams transition from reactive to proactive problem-solving
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
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Business Analyst Customer Service(m/w/x)
Analyzing customer service operational data for trend identification and process improvement. Experience with reporting tools and structured datasets required. Collaboration with central and local teams.
Requirements
- Background in data analysis, business analytics, or similar field
- Degree in Business, IT, or Data-related studies (ideal)
- Experience with reporting tools
- Handling structured datasets
- Ability to derive insights from data
- Comfortable with operational data
- Digging into service cases or spare parts usage
- Questioning and improving existing reports
- Good grip on AI tools
- Introducing AI tools into working process
- Ability to work across teams
- Aligning with stakeholders on data definitions
- Confident English communication
- Explaining complex findings clearly
Tasks
- Collaborate with central and local customer service teams
- Analyze operational data to identify trends
- Contribute to deeper analysis of service processes
- Challenge and improve existing data and reports
- Identify recurring issues in products and service processes
- Build useful dashboards and reports for stakeholders
- Understand and analyze operational service data
- Identify volumes, trends, and dependencies in customer interactions
- Help teams transition from reactive to proactive problem-solving
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
0011 Miele & Cie. KG (DE)
Industry
Other
Description
Das Unternehmen ist ein weltweit führender Anbieter von Premium-Hausgeräten und setzt sich für kontinuierliche Verbesserung und Innovation ein.
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