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000011 Miele & Cie. KG (DE)

Business Analyst Customer Service(m/w/x)

Gütersloh
Full-timeWith Home OfficeExperienced

Analyzing customer service operational data for trend identification and process improvement. Experience with reporting tools and structured datasets required. Collaboration with central and local teams.

Requirements

  • Background in data analysis, business analytics, or similar field
  • Degree in Business, IT, or Data-related studies (ideal)
  • Experience with reporting tools
  • Handling structured datasets
  • Ability to derive insights from data
  • Comfortable with operational data
  • Digging into service cases or spare parts usage
  • Questioning and improving existing reports
  • Good grip on AI tools
  • Introducing AI tools into working process
  • Ability to work across teams
  • Aligning with stakeholders on data definitions
  • Confident English communication
  • Explaining complex findings clearly

Tasks

  • Collaborate with central and local customer service teams
  • Analyze operational data to identify trends
  • Contribute to deeper analysis of service processes
  • Challenge and improve existing data and reports
  • Identify recurring issues in products and service processes
  • Build useful dashboards and reports for stakeholders
  • Understand and analyze operational service data
  • Identify volumes, trends, and dependencies in customer interactions
  • Help teams transition from reactive to proactive problem-solving

Work Experience

  • approx. 1 - 4 years

Education

  • Bachelor's degree

Languages

  • EnglishBusiness Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of 0011 Miele & Cie. KG (DE) and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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