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KYKyndryl Deutschland GmbH

Associate Director, Customer Partner Financial Services & Insurance(m/w/x)

München
Full-timeWith Home OfficeSenior
AI/ML

Account management for mission-critical technology systems in Financial Services & Insurance. 5+ years account management experience required. High autonomy in client strategy and solution delivery.

Requirements

  • Growth mindset
  • Customer-focused
  • Inclusivity in teamwork
  • Proven work experience (5+ years) in account management or relevant role
  • Ability to communicate, present, and influence stakeholders
  • Experience with CRM software and Microsoft 365
  • Excellent listening, negotiation, and presentation skills
  • Experience delivering client-focused solutions
  • Ability to manage multiple projects with attention to detail
  • Strong communication skills in a complex matrix
  • Knowledge of business and technology trends
  • Strong verbal and written communication skills
  • BA/BS or MA/MS degree in IT, Business Administration, Sales, or relevant field
  • Bachelor's degree or Master’s degree
  • Consultative selling experience in technical solutions
  • Relationship management experience
  • Subject matter expertise in 1+ areas (e.g. Cloud, Network, Cybersecurity, AI)
  • Cross-functional team management experience
  • Communication skills in a complex matrix

Tasks

  • Serve as the main point of contact for customer account management
  • Build and maintain strong relationships with existing and new clients
  • Negotiate contracts and close agreements to maximize profit
  • Develop trusted advisor relationships with customer stakeholders
  • Ensure timely delivery of solutions based on customer needs
  • Communicate progress of initiatives to stakeholders
  • Develop new business with existing clients and identify improvement areas
  • Forecast and track key account metrics and prepare status reports
  • Collaborate with sales teams to identify and grow opportunities
  • Manage challenging client requests and issue escalations

Work Experience

  • 5 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • EnglishBusiness Fluent

Tools & Technologies

  • CRM software
  • Microsoft 365
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Kyndryl Deutschland GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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