METRO Markets GmbH
After Sales Specialist DE & NL(m/w/x)
Full-timeWith HomeofficeExperienced
Düsseldorf
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MEMETRO Markets GmbH
After Sales Specialist FR, IT, HR(m/w/x)
Düsseldorf
Full-timeWith Home OfficeExperienced
Nejo AI Summary
You will support chefs and hoteliers by resolving complex after-sales issues, from diagnosing technical faults to coordinating with service partners to ensure every customer receives a fair solution.
Requirements
- Customer-centric mindset and technical case-solving
- Fluency in English and additional languages
- Confidence in phone and e-mail troubleshooting
- Curiosity and willingness to learn
- Strong negotiation and complaint-handling skills
- Experience coordinating repair partners (nice-to-have)
- Collaborative spirit and teamwork
Tasks
- Handle escalated after-sales dossiers via phone and email
- Review customer evidence to diagnose root causes
- Guide customers through remote troubleshooting steps
- Dispatch technicians for necessary on-site diagnostics
- Verify warranty coverage and prepare repair cost estimates
- Negotiate solutions within the company's Generosity Framework
- Coordinate with external service partners to track jobs
- Document actions in Freshdesk for claims and legal follow-up
Work Experience
2 - 5 years
Education
High school diploma
Languages
English – Business FluentItalian – Business FluentCroatian – Business Fluent
Tools & Technologies
phonee-mail
Benefits
Flexible Working
- •Hybrid working model
Modern Equipment
- •Hands-on equipment access
- •Company laptop
- •Company phone
Modern Office
- •Modern workspace
Mentorship & Coaching
- •Structured onboarding
Learning & Development
- •Continuous training
Informal Culture
- •Engaged, multilingual team
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of METRO Markets GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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MEMETRO Markets GmbH
After Sales Specialist FR, IT, HR(m/w/x)
Düsseldorf
Full-timeWith Home OfficeExperienced
Nejo AI Summary
You will support chefs and hoteliers by resolving complex after-sales issues, from diagnosing technical faults to coordinating with service partners to ensure every customer receives a fair solution.
Requirements
- Customer-centric mindset and technical case-solving
- Fluency in English and additional languages
- Confidence in phone and e-mail troubleshooting
- Curiosity and willingness to learn
- Strong negotiation and complaint-handling skills
- Experience coordinating repair partners (nice-to-have)
- Collaborative spirit and teamwork
Tasks
- Handle escalated after-sales dossiers via phone and email
- Review customer evidence to diagnose root causes
- Guide customers through remote troubleshooting steps
- Dispatch technicians for necessary on-site diagnostics
- Verify warranty coverage and prepare repair cost estimates
- Negotiate solutions within the company's Generosity Framework
- Coordinate with external service partners to track jobs
- Document actions in Freshdesk for claims and legal follow-up
Work Experience
2 - 5 years
Education
High school diploma
Languages
English – Business FluentItalian – Business FluentCroatian – Business Fluent
Tools & Technologies
phonee-mail
Benefits
Flexible Working
- •Hybrid working model
Modern Equipment
- •Hands-on equipment access
- •Company laptop
- •Company phone
Modern Office
- •Modern workspace
Mentorship & Coaching
- •Structured onboarding
Learning & Development
- •Continuous training
Informal Culture
- •Engaged, multilingual team
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of METRO Markets GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
METRO Markets GmbH
Industry
Retail
Description
The company creates a platform for B2B commerce, enabling business owners worldwide to focus on their core activities.
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