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AU
autarc
6d ago

Account Manager - Germany(m/w/x)

Berlin
Full-timeOn-siteExperienced
Green Job

Description

You will drive customer success for the German market by bridging the gap between user feedback and product development while identifying growth opportunities to expand the company's impact.

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Requirements

  • Experience in B2B Customer Success or Customer Service
  • Comfort in direct customer conversations
  • Technical or process-oriented background
  • Startup experience as a plus
  • Ability to operate with ambiguity and speed
  • Motivation to drive change in renewables
  • Excellent communication and presentation skills
  • German (C2) and fluent English

Education

Vocational certification

Tasks

  • Act as the primary contact for German B2B customers
  • Guide energy installers from onboarding to long-term success
  • Translate customer feedback into clear product requirements
  • Collaborate with Product and Tech teams on improvements
  • Streamline processes to enhance the customer experience
  • Identify and drive upsell and expansion opportunities
  • Coordinate with Sales to increase seat and module adoption
  • Execute customer projects to improve product usage
  • Conduct training sessions and Quarterly Business Reviews
  • Develop rollout playbooks to drive measurable outcomes

Languages

GermanNative

EnglishBusiness Fluent

Benefits

Other Benefits

  • Real ownership

Startup Environment

  • Short decision paths
  • Fast iteration cycles

Healthcare & Fitness

  • Gym membership

Snacks & Drinks

  • Coffee and drinks

Team Events

  • Team events

Modern Equipment

  • MacBook

Competitive Pay

  • Competitive compensation
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