Insider One
Customer Success Manager - DACH(m/w/x)
Full-timeWith HomeofficeExperienced
Berlin
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INInsider One
Account Director - DACH(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
Managing existing client portfolio for a marketing and customer engagement platform, driving upsell and renewals. SaaS account management or sales experience required. Close collaboration with Customer Success team for renewals.
Requirements
- Experience in Customer Success Management, Account Management, or Sales in SaaS
- Experience negotiating and navigating contracts and legal discussions
- Self-motivation and tech-savviness
- Caring for clients and ensuring satisfaction
- Passion for testing and improving outreach effectiveness
- Strong communication skills in writing and speaking
- High sense of responsibility and accountability
Tasks
- Manage a portfolio of existing accounts
- Identify upsell and cross-sell opportunities
- Proactively handle account renewals with the Customer Success team
- Forecast monthly and quarterly performance
- Negotiate deals and contracts at various levels
- Discover customers' strategic needs and set goals
- Analyze stakeholder mapping and develop overall strategy
- Own renewal success and strategy to meet commercial targets
- Ensure Customer Success recognition across stakeholders
- Achieve customer advocacy goals with marketing
- Monitor market trends and industry analysis
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
- German – Business Fluent
Benefits
Learning & Development
- Internal trainings
- Access to LinkedIn Learning
- Access to MasterClass
- Access to CloudGuru
Other Benefits
- Access to Spotify
Corporate Discounts
- Access to Blinkist
Competitive Pay
- Eligibility-based ESOP
Bonuses & Incentives
- Referral bonuses
Social Impact
- Community volunteering opportunities
- Social impact projects
Team Events
- Global retreats
- Team-building activities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Insider One and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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INInsider One
Account Director - DACH(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
Managing existing client portfolio for a marketing and customer engagement platform, driving upsell and renewals. SaaS account management or sales experience required. Close collaboration with Customer Success team for renewals.
Requirements
- Experience in Customer Success Management, Account Management, or Sales in SaaS
- Experience negotiating and navigating contracts and legal discussions
- Self-motivation and tech-savviness
- Caring for clients and ensuring satisfaction
- Passion for testing and improving outreach effectiveness
- Strong communication skills in writing and speaking
- High sense of responsibility and accountability
Tasks
- Manage a portfolio of existing accounts
- Identify upsell and cross-sell opportunities
- Proactively handle account renewals with the Customer Success team
- Forecast monthly and quarterly performance
- Negotiate deals and contracts at various levels
- Discover customers' strategic needs and set goals
- Analyze stakeholder mapping and develop overall strategy
- Own renewal success and strategy to meet commercial targets
- Ensure Customer Success recognition across stakeholders
- Achieve customer advocacy goals with marketing
- Monitor market trends and industry analysis
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
- German – Business Fluent
Benefits
Learning & Development
- Internal trainings
- Access to LinkedIn Learning
- Access to MasterClass
- Access to CloudGuru
Other Benefits
- Access to Spotify
Corporate Discounts
- Access to Blinkist
Competitive Pay
- Eligibility-based ESOP
Bonuses & Incentives
- Referral bonuses
Social Impact
- Community volunteering opportunities
- Social impact projects
Team Events
- Global retreats
- Team-building activities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Insider One and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Insider One
Industry
IT
Description
The company is a leading platform for marketing and customer engagement, integrating data and personalization across various channels.
Not a perfect match?
- Insider One
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Full-timeWith HomeofficeExperiencedBerlin - Moss
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin - Insider One
Enterprise Account Executive - DACH(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin