Description

In this role, you will be at the forefront of customer support, handling order and payment inquiries while ensuring timely product delivery. Daily tasks will involve coordinating with various teams, resolving customer issues, and managing training logistics to enhance overall satisfaction.

Requirements

• •Commercial apprenticeship degree with practical experience in order handling
• •Experience in social media posts and content creation of webpage
• •Fluency in German and English
• •Professional task management skills
• •Highly organized with a structured approach
• •Communication skills and effective networking abilities
• •Knowledge of SAP, Salesforce, and BOL

Tasks

• •Provide customer support for order and payment inquiries
• •Implement customer support strategies to enhance service quality
• •Oversee progress towards established targets and implement improvements
• •Process orders by coordinating with Sales, Production, SCM, and Logistics
• •Ensure compliance with internal and external guidelines for order processing
• •Monitor and control orders, invoices, and payments
• •Act as the first point of contact for customer queries and orders
• •Resolve customer issues and ensure effective communication
• •Manage training logistics and content for customer satisfaction
• •Maintain the Learning Center webpage and enhance social media presence

Tools & Technologies