Description

In this role, you will lead a dynamic service desk team, ensuring smooth IT operations while managing support tickets and coordinating with various teams. Your day-to-day responsibilities will involve enhancing service processes and developing team members, all while participating in exciting international projects.

Requirements

• •Degree in business or technical computer science or comparable qualification
• •At least 5 years of experience in IT services with management responsibility
• •In-depth knowledge of operating systems and IT applications, particularly Microsoft 365, SAP, Citrix, and BMC Remedy
• •Experience in IT project management and collaboration with partners
• •Strong communication skills and organizational talent
• •Independent, structured, and solution-oriented working style with high flexibility
• •Very good written and spoken English skills

Tasks

• •Manage and develop the service desk team
• •Ensure IT operations in 1st and 2nd level support
• •Oversee ticket management using ITSM tools
• •Plan services and manage day-to-day operations
• •Administer and assure quality of end devices
• •Coordinate with IT teams and external providers
• •Handle escalation management for malfunctions
• •Enhance IT service processes following ITIL standards
• •Monitor KPIs and track SLAs
• •Support employee development and recruitment
• •Onboard new team members in a structured manner
• •Participate in international IT projects

Tools & Technologies

Benefits