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Systems Analyst(m/w/x)
First-level support for GCS and MMS systems in global MedTech. Power BI reporting development and validation. 5 years in similar roles within the Healthcare industry required. Work in a global, matrix organization.
Requirements
- Engineering degree or similar relevant qualification
- 5 years in similar roles in Healthcare industry
- Experience in IT systems implementation
- Experience in business process support
- Experience in working in a multi-cultural environment and matrix organisation
- Hands on approach - understanding the Service operations
- Ability to prioritize issues based on business impact
- Pro-active; high-performing and results orientated
- Strong customer orientation and problem-solving skills
- Collaborative style, establishing strong relationships within the GCS International team
- Ability to manage change and deal with associated challenging behaviours
- Flexible attitude and ability to handle changing priorities
- Experience with Salesforce.com, SAP, Microsoft Power BI
- Good skills in MS Office applications
- Excellent range of communication skills. Fluent in English, both oral and written
Tasks
- Provide first-level support to GCS system super-users
- Own the support strategy and manage day-to-day support for MMS
- Collaborate with IT and governance teams to resolve system issues
- Liaise with governance teams to manage business requests for system improvements
- Contribute to reporting development, validation, and deployment using Power BI
- Create and update system documentation as needed
- Deliver system training through the network of super-users
- Lead requirements gathering for new or updated systems
- Document business requirements for the system implementation process
- Review data trends to ensure business processes meet desired results
- Report on process improvements and customer experience metrics
- Drive internal collaboration with GCSI stakeholders
- Become a recognized subject matter expert for MMS business processes
- Develop strong relationships with GCSI super-users and Country Service Leaders
- Participate in the end-to-end implementation of new service and ERP systems
- Provide leadership in the use of service and ERP systems and business processes
- Identify problems in business processes and suggest improvements
- Prepare formal reports and presentations for the leadership team
Work Experience
- 5 years
Education
- Vocational certificationOR
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- Salesforce.com
- SAP
- Microsoft Power BI
- MS Office
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Systems Analyst(m/w/x)
First-level support for GCS and MMS systems in global MedTech. Power BI reporting development and validation. 5 years in similar roles within the Healthcare industry required. Work in a global, matrix organization.
Requirements
- Engineering degree or similar relevant qualification
- 5 years in similar roles in Healthcare industry
- Experience in IT systems implementation
- Experience in business process support
- Experience in working in a multi-cultural environment and matrix organisation
- Hands on approach - understanding the Service operations
- Ability to prioritize issues based on business impact
- Pro-active; high-performing and results orientated
- Strong customer orientation and problem-solving skills
- Collaborative style, establishing strong relationships within the GCS International team
- Ability to manage change and deal with associated challenging behaviours
- Flexible attitude and ability to handle changing priorities
- Experience with Salesforce.com, SAP, Microsoft Power BI
- Good skills in MS Office applications
- Excellent range of communication skills. Fluent in English, both oral and written
Tasks
- Provide first-level support to GCS system super-users
- Own the support strategy and manage day-to-day support for MMS
- Collaborate with IT and governance teams to resolve system issues
- Liaise with governance teams to manage business requests for system improvements
- Contribute to reporting development, validation, and deployment using Power BI
- Create and update system documentation as needed
- Deliver system training through the network of super-users
- Lead requirements gathering for new or updated systems
- Document business requirements for the system implementation process
- Review data trends to ensure business processes meet desired results
- Report on process improvements and customer experience metrics
- Drive internal collaboration with GCSI stakeholders
- Become a recognized subject matter expert for MMS business processes
- Develop strong relationships with GCSI super-users and Country Service Leaders
- Participate in the end-to-end implementation of new service and ERP systems
- Provide leadership in the use of service and ERP systems and business processes
- Identify problems in business processes and suggest improvements
- Prepare formal reports and presentations for the leadership team
Work Experience
- 5 years
Education
- Vocational certificationOR
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- Salesforce.com
- SAP
- Microsoft Power BI
- MS Office
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Becton, Dickinson and Company
Industry
Healthcare
Description
The company is one of the largest global medical technology companies, advancing health through innovative MedTech products.
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