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Senior Service Excellence Leader(m/w/x)
Global analytics and KPI reporting in Power BI for innovative medical technologies. 10 years business analytics experience and medical device standards familiarity required. Crisis independent industry, international career development.
Requirements
- Degree in Science, Engineering, or comparable
- 10 years business analytics experience
- Proficient English communication and instruction following
- Excellent communication and presentation skills
- Familiarity with ISO13485 and IEC60600 standards
- Willingness to travel and work overtime
- Customer focus and dedication
- Integrity, reliability, and results orientation
- Collaboration and teamwork skills
- Initiative and self-direction
- Commitment to performance improvement
Tasks
- Manage global analytics and KPI reporting within Power BI
- Develop and maintain data governance workflows and processes
- Design service processes optimized for reporting and analytics
- Collaborate cross-functionally to engineer efficient operational processes
- Identify opportunities to enhance customer experience and revenue
- Guide service leaders in closing process gaps
- Contribute to regional and global service strategy development
- Liaise with global leaders to drive continuous improvements
- Communicate project updates and solutions to stakeholders
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- ISO13485
- IEC60600
Benefits
Career Advancement
- International career development
Diverse Work
- Challenging position
Job Security
- Crisis independent industry
Startup Environment
- Dynamic and skilled team
Informal Culture
- Flat hierarchies
- Open appreciative mentality
- Multi-national environment
Other Benefits
- Efficient constructive communication
- Talent development
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Senior Service Excellence Leader(m/w/x)
Global analytics and KPI reporting in Power BI for innovative medical technologies. 10 years business analytics experience and medical device standards familiarity required. Crisis independent industry, international career development.
Requirements
- Degree in Science, Engineering, or comparable
- 10 years business analytics experience
- Proficient English communication and instruction following
- Excellent communication and presentation skills
- Familiarity with ISO13485 and IEC60600 standards
- Willingness to travel and work overtime
- Customer focus and dedication
- Integrity, reliability, and results orientation
- Collaboration and teamwork skills
- Initiative and self-direction
- Commitment to performance improvement
Tasks
- Manage global analytics and KPI reporting within Power BI
- Develop and maintain data governance workflows and processes
- Design service processes optimized for reporting and analytics
- Collaborate cross-functionally to engineer efficient operational processes
- Identify opportunities to enhance customer experience and revenue
- Guide service leaders in closing process gaps
- Contribute to regional and global service strategy development
- Liaise with global leaders to drive continuous improvements
- Communicate project updates and solutions to stakeholders
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- ISO13485
- IEC60600
Benefits
Career Advancement
- International career development
Diverse Work
- Challenging position
Job Security
- Crisis independent industry
Startup Environment
- Dynamic and skilled team
Informal Culture
- Flat hierarchies
- Open appreciative mentality
- Multi-national environment
Other Benefits
- Efficient constructive communication
- Talent development
About the Company
3301 ABT Med AustriaGes.m.b.H.
Industry
Healthcare
Description
The company helps people live healthier lives through innovative medical technologies.
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